Andrew Selim Email and Phone Number

mproved customer satisfaction by investigating actions taken on file, offering multipleresolutions, and saving thousands of dollars for the company.•Conducted 50 thorough investigations, resulting in a 15% increase in the identification andprevention of fraudulent activities within the organization.•Implemented new payout verification processes, reducing payout errors by 20% andstreamlining operations for improved efficiency and accuracy.•Collaborated with cross-functional teams to streamline payout investigation procedures,reducing the average investigation time by 25% and improving overall efficiency

Handled customer requests including changes, cancellations and special requestsregarding airline tickets and hotel bookings•Achieved 90% first-contact resolution rate, exceeding the company's target, leading to adecrease in customer complaints and an increase in overall customer satisfactionReduced customer escalations by 25% through proactive outreach and resolution,resulting in improved customer satisfaction and loyalty.•Successfully resolved 100% of escalated issues within SLA, ensuring high customersatisfaction and strengthening the company's reputation for exceptional support