Andrew Seng Email & Phone Number

Singapore

Singapore

• Led 5 teams of more than 40 employees, including sales & operations managers and sales and service staff, to drive and exceed KPIs.
• Eliminated high error rate and improved the quality of work by all staff by more than 50%.
• Network insurance trainer for upskilling and to boost productivity - 2019 to 2021. Master trainer for Network for insurance related topic. Conduct monthly training for selected staff from the Network for upskilling and.
• Collaborate with HSBC Life and developed insurance playbook for both Network and International Wealth Hub and train the wealth specialist team to use the playbook effectively.
• Championed Open Banking and drive adoptions. Engaged and update the regional leadership team on the project progress. i.e., customer experience journey, SGFinDex UI/UX, segmentation positioning, marketing strategy.
• Collaborated with product and marketing team on improving the customer journey and with senior executives from various department to develop a go to market strategy for HSBC FinConnect (SGFinDex).

Mount Elizabeth

• Led top team within the Privilege Banking onshore segment from 2015 to 2018.
• Mentored and motivated a team of client advisors in overachieving all KPIs by more than 150%.
• Attained a consistent and good quality of work by the client advisors with Monetary Authority of Singapore Balanced Scorecard (BSC) grade “A” throughout the tenure.
• Master trainer for sales concept for onshore team leaders.

Mount Elizabeth

• Advised high net worth customers on financial solutions based on needs and goals.
• Collaborated and grew the customer base with Commercial Banking Team by 50%.
• Managed and grow a long-term relationship with high-net-worth customers by 10%.
• Improved and maintained consistent high Net Promoter Score (NPS).
• Adhere to Bank’s internal policies, business processes and regulations.

Mount Elizabeth

• Coached a team of 15 client advisors to provide customers with holistic financial planning.
• Specialized in providing advice for wealth creation, accumulation, and distribution for clients via Universal Life and endowments insurance policy.
• Comply with Bank’s internal policies, business processes and regulatory requirements. Doubled the business in 2012 and overachieved KPI by more than 150%.

Singapore

• Acquired and grow group insurance business for Technology, Talent, and Wine company.
• Achieved strong financial outcome through wealth accumulation and preservation tools for affluent segment.

Singapore

• Led a team of consultants to provide one stop relocation services in Singapore and overachieved KPIs by more than 200%.
• Partnership with investment bank, corporate owners and hotel group for consultancy, portfolio leasing and fund management.

Doctorate Of Business Administration, Business Administration And Management, General

Master Of Science - Msc (Distinction), Business, Management, Marketing, And Related Support Services

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services