Customer Engineer with the Support for Mission Critical Team.

Provide reactive support for Microsoft Tier 2 and 3 customers with issues involving Microsoft Configuration Manager.Test various processes in labs to verify find the cause of issues.Test new features of Configuration Manager to ensure I properly understand them and can assist customers with understanding how they should and shouldn’t work.Review customers provide log files to find errors and causes of issues.Assist customer when root cause analysis for issues when possible.Provide customers with SQL queries to verify needed information from ConfigMgr database.Teach users about new features and how to best use them in their environment.Assist customers with Co-Management issues between ConfigMgr and MEMAC (Intune)Setup various processes in MEMAC (Intune) lab to better understand them so that I can better assist customers.

Assist Microsoft Premier customer's with issues regarding their System Center Configuration Manager (SCCM) infrastructureAssist Microsoft Premier customer's in setup and configuration of SCCM environment'sTroubleshoot complex SCCM issues

Design and setup System Center Configuration Manager hierarchyMonitor System Center Configuration Manager servers (1 Primary, 3 DPs, 1 SUP, and Cloud Management)Manage all parts of System Center Configuration Manager systemMicrosoft Azure cloud managementCreate OS Deployment task sequences for deployment if Known and Unknown Campus computersPackaging of software that is intended for campus-wide deploymentsAssist and train client services team on packaging of applications for smaller deploymentsCreate powershell scripts for various automation tasksManagement of System Center Orchestrator servicesCreation of Runbooks for various automation tasks using OrchestratorMicrosoft Office 365 administrationActive directory maintenance of computer accountsDeploy updates to campus computers from Microsoft and 3rd Party sourcesVMWare Horizon View 7.1 Server administrationCreate Instant clone pools as requestedManage and keep Instant Clone pools up to date with monthly security updatesCreating and maintenance of VMWare App VolumesTeradici and Wyse Zero client support

Package software into student installers that require no interaction from user.Package software for deployment via Microsoft SCCM.Manage computer access and groups in Active Directory.Assist Faculty and Staff with computer issues.Assist in installing new computers and preparing old computers for SurplusCreate Engineering department lab image for 2014 Fall Semester, largest image on campusCreate customized lab image for a teaching lab for the Civil, Construction, and Environmental Engineering department.Monitor software deployments that use SCCM and troubleshoot issues as needed.Assist Student help desk workers with more complex issues and assist with any questions they have in supporting the daily faculty and staff questions.Working on pilot VMWare View Desktop Virtualization project with 2 other campus departments.Create and customize VMWare View Virtual desktop templates for other departments to speed up process of creating base images.Manage Virtual print stations in use by the Engineering department

Prepare Windows based software applications to support automated distribution to the over 500 plus Windows workstation in 12 labs and classrooms and several faculty systemsDiagnose and replace hardware for failures in faculty, staff, and classroom computersResearch and prepare new applications software products so that they can be installed in unattended Windows systemsPrepare and monitor the deployment of security patches for Microsoft and other vendor applications. Support campus VMware VDI systemSupport Smart Classrooms on campusSupport IT Remote management system AltirisFamiliar with MSI based installation informationManage and support the 75 plus Macintosh computers and IPAD's on campusCreate and test Operating system images for Windows 7 and XP for all campus desktops and laptopsAssist faculty, staff, and students with email and general network and computer issues through phone and remote support in a prompt and expeditious mannerAssist students with configuring their computers to access campus networkInitiate and monitor campus-wide deployment of new software applicationsSupport all campus smart classroom issues involving sound, video, or computer problemsConfigure and Support Video Teleconference Rooms for Distance Learning classesManage remote system (Altiris) to ensure efficient completion of minor and complex work orders

Test management module functionalityInstall wide range of operating systems on IBM bladesTest blade functionality from sensors to general operationTest network functions of IBM blades with random switches

on server and email issues closing an average of 700 tickets a monthManage multiple versions of both Linux and Windows serversTroubleshoot customer issues with email, FTP and Secure ShellManage Windows Internet Information Services for Windows serversManage Linux Server Services including ApacheManage Active Directory users for customers servers

Honorable Discharge