Andy Senter Email & Phone Number

Meridian, Idaho, United States

Eagle, Idaho, United States

Track customer activity in internal systems in order to execute account strategies and identify new opportunities for clientsResponsible for full client lifecycle, which include retirement planner and annuitiesCoordinate and provide project management for professional services requestsProvide timely account or issue executive summary status reporting to customers and managementDevelop and maintain positive client relationships at all levels with existing accountsResponsible for new client acquisitions through mailers and email marketing

Boise, Idaho, United States

-Managing and organizing inventory within the warehouse, including receiving and tracking itemsInspecting items for quality and accuracy, ensuring that only defect-free items are shipped to customers-Ensuring strict adherence to safety protocols and guidelines to maintain a safe working space for myself and fellow associates-Utilizing warehouse management systems, barcode scanners and other technology tools used for inventory management-Was instrumental in setting multiple warehouse records for shipping and handling of packages

Redwood City, California, United States

-Mentored and supervised a team of 7 Customer Support Specialists. -Set goals for the team through KPIs to ensure goals were met-In charge of all hiring and training of new Customer Support Specialists-Worked between departments to triage any bugs and was in charge that they were completed in a timely matter -Handled all escalation calls/ emails with professionalism -Held company-wide monthly demos to present Customer Support numbers-Introduced CSAT and was instrumental in keeping satisfaction rating to industry standard (75%+) -Helped launch international CS team including training and onboarding 5 Customer Support Specialists

Aliso Viejo, Ca

-Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.-Managed and supervised a team of 4 customer service representatives.-Responded promptly and answered/resolved customer inquiries and complaints.- Achieved a 95% customer satisfaction rating with over 6,000 interactions- Worked closely with vendor support teams with cross integration

Aliso Viejo, California, United States

-Handled Inbound, outbound calls and chats-Averaged over 300 unique interactions per week-Helped support and create new invoices for printshop

Gilbert, Az

-Provided excellent customer service by knowing the inventory and latest fashions-Dealing with customer enquiries face to face and over the phone-Helped store management train and assist new employees

Fairport, Ny

-Responsible for data entry, record management and special project requests from team of six sales representatives and supervisor-Explore and record on-line research of government websites and membership websites -Engage in daily monitoring of business current events to notify team of potential prospects and to stay on the cusp of Industry trends-Provide training and development to Intern Staff