Project management of software and hardware installations and upgrades, adhering to Prince 2 Methodologies.• To implement, follow and enforce effective standardised ways of working in accordance with IT best practice.• Project planning, monitoring and reporting progress. • Providing guidance and leadership to a wide spectrum of stakeholders• Develop and deliver training programs to a variety of professionals.• To oversee and provide guidance on support calls logged to the CRM system.• Engaging with services across the organisation as well as external suppliers.• Implementing IT policies and procedures for my areas of responsibility. • To Identify and implement rationalisation of processes and technology.• Providing support and maintenance of both hardware and software peripherals.

Hardware Engineer• Maintaining and repairs of office based hardware including Fax and diction equipment.• Project planning and role out of Digital Dictation systems to Legal and health care sectors. • Providing support and maintenance of both hardware and software peripherals.