Andrew Shacter Email & Phone Number

Bath, Maine

Portland, Maine Area

- Provided end user support for products including Microsoft Teams, Office 365, RingCentral,LastPass, Windows 10 and Salesforce.- Managed and maintained full Unifi Network stack comprised of a Unifi Cloud Key, USG Pro, 3 PoESwitches, 3 AP AC Pros, and Unifi Protect.- Edited and published static HTML pages for the company website using Azure DevOps and.

Marlborough, MA

• Supported end users with any and all IT related issues including but not limited to: Office 365, WebEx, Jabber, Windows 10, MacOS, networking, laptop repair, etc.
• Configured and managed user accounts within Active Directory. Imaged and prepared laptops with WDS. Configured and managed users and devices in CUCM & UCCX. Configured and maintained Windows servers functioning as.
• Configured, installed and maintained datacenter hardware including but not limited to: Cisco networking appliances (internet routers, VPN appliances, switches/switch stacks, ASA firewalls), HP ProLiant servers to use.
• Managed and maintained cloud-based services for production use, such as: Okta, Mimecast, Box, Salesforce, SharePoint, etc.

Lake Elmo, Minnesota

• Installed and configured SolarWinds Orion for production use. Took control of the project from Proof of Concept to implementation. Maintained and implemented features as requested.
• Monitored ASA logs to identify unknown outgoing internet traffic. Constructed firewall rules to block and/or permit outgoing traffic based on the application.
• Configured and installed Avocent console servers and APC UPS devices in bank branches and the primary and secondary datacenters. Re-wired secondary datacenter to allow more efficient cable management. Analyzed current.

Greater Minneapolis-St. Paul Area

• Worked independently without supervision, and worked through tasks which were expected to be completed by the end of my shift
• Upheld dormitory standards in public areas through a variety of cleaning methods such as: vacuuming, sweeping, mopping, dusting, wiping counters/tables, removing trash/debris, etc.
• Fixed minor mechanical and electrical problems as they arise such as: repair door locks/knobs, fixed lighting fixtures, repaired door hinges, etc.
• Operated heavy machinery such as: sweepers, carpet cleaners, compactors, etc.

Augusta, ME

• Showed flexibility and reliability by having a different schedule with a different driver every day
• Assisted the loading, unloading, and inventory of shipments for food establishments across the state of Maine
• Showed attention to detail and organization to ensure pieces did not get delivered to the wrong establishment
• Participated in high levels of physical activity for 15+ hours on a daily basis

Monmouth, ME

• Performed general upkeep of the grounds including but not limited to: mowing grass, raking campsites, emptying fire pits, clearing brush and tree debris, splitting and bundling wood, cleaning and preparing the pool.
• Helped customers with rental equipment – prepared the items for them, kept track of who had what and when it needed to be returned, taught customers how to use the items, etc.
• Worked on fixing leaks and breaks in the plumbing system, as well as troubleshot power issues.

Marinette, WI

• Performed customer service by assisting guests with any inquiries and requests they needed during their store visit
• Completed transactions for guests including but not limited to: purchases, returns, exchanges, trade-ins, etc.
• Decorated the store before opening/after close to meet marketing guidelines
• Kept track of store inventory and assisted managers when documenting it