Andrew Shacter Email & Phone Number

Bath, Maine

Portland, Maine Area

- Provided end user support for products including Microsoft Teams, Office 365, RingCentral,LastPass, Windows 10 and Salesforce.- Managed and maintained full Unifi Network stack comprised of a Unifi Cloud Key, USG Pro, 3 PoESwitches, 3 AP AC Pros, and Unifi Protect.- Edited and published static HTML pages for the company website using Azure DevOps and AWSwebsite hosting in S3. Utilized Amazon QuickSight and 2 Raspberry Pi’s to publish digital signagein the office.- Designed and created a WordPress site from the ground up, including hosting on AWS LightSail and SSL configuration with Let's Encrypt.- Managed all IT assets, such as: vendor relations, subscriptions, budget, equipment inventory,office and data security, etc.

Marlborough, Ma

• Supported end users with any and all IT related issues including but not limited to: Office 365, WebEx, Jabber, Windows 10, MacOS, networking, laptop repair, etc.• Configured and managed user accounts within Active Directory. Imaged and prepared laptops with WDS. Configured and managed users and devices in CUCM & UCCX. Configured and maintained Windows servers functioning as: Domain Controllers, DHCP, WDS, WSUS, TFTP, Application servers, Dynamics SL & SQL, & Bridgehead backup servers. • Configured, installed and maintained datacenter hardware including but not limited to: Cisco networking appliances (internet routers, VPN appliances, switches/switch stacks, ASA firewalls), HP ProLiant servers to use as ESX hosts, Ubiquiti wireless APs and controllers, etc. • Managed and maintained cloud-based services for production use, such as: Okta, Mimecast, Box, Salesforce, SharePoint, etc.

Lake Elmo, Minnesota

• Installed and configured SolarWinds Orion for production use. Took control of the project from Proof of Concept to implementation. Maintained and implemented features as requested. • Monitored ASA logs to identify unknown outgoing internet traffic. Constructed firewall rules to block and/or permit outgoing traffic based on the application.• Configured and installed Avocent console servers and APC UPS devices in bank branches and the primary and secondary datacenters. Re-wired secondary datacenter to allow more efficient cable management. Analyzed current power distribution in primary datacenter and re-wired devices as needed to create redundant power.

Greater Minneapolis-St. Paul Area

• Worked independently without supervision, and worked through tasks which were expected to be completed by the end of my shift• Upheld dormitory standards in public areas through a variety of cleaning methods such as: vacuuming, sweeping, mopping, dusting, wiping counters/tables, removing trash/debris, etc.• Fixed minor mechanical and electrical problems as they arise such as: repair door locks/knobs, fixed lighting fixtures, repaired door hinges, etc.• Operated heavy machinery such as: sweepers, carpet cleaners, compactors, etc.

Augusta, Me

• Showed flexibility and reliability by having a different schedule with a different driver every day• Assisted the loading, unloading, and inventory of shipments for food establishments across the state of Maine• Showed attention to detail and organization to ensure pieces did not get delivered to the wrong establishment• Participated in high levels of physical activity for 15+ hours on a daily basis

Monmouth, Me

• Performed general upkeep of the grounds including but not limited to: mowing grass, raking campsites, emptying fire pits, clearing brush and tree debris, splitting and bundling wood, cleaning and preparing the pool area, etc.• Helped customers with rental equipment – prepared the items for them, kept track of who had what and when it needed to be returned, taught customers how to use the items, etc.• Worked on fixing leaks and breaks in the plumbing system, as well as troubleshot power issues.

Marinette, Wi

• Performed customer service by assisting guests with any inquiries and requests they needed during their store visit• Completed transactions for guests including but not limited to: purchases, returns, exchanges, trade-ins, etc.• Decorated the store before opening/after close to meet marketing guidelines• Kept track of store inventory and assisted managers when documenting it