Andrew Shaw Email & Phone Number

Cheyenne, WY, US

Cheyenne, WY, US

Cheyenne, WY, US

Cheyenne, Wyoming, US

• Collaborated with multidisciplinary teams and leaders, leveraging individual strengths to deliver exceptional member experience in the face of great change during the company merger; Saw net promoter scores.
• Provide strategic leadership over 4 divisions: Member Services, E-Services, Marketing, and Member Experience; Coordinate with leaders of each area to define operational objectives and companywide goals
• Oversee E-services, directing focus to deliver self-service functionality through digital channels
• Instituted a retail accountability model that set clear expectations from staff, to branch, to region, and then business unit; model has been in place for 1.5+ years and has worked supported significant organization.
• Proved instrumental in delivering a new savings product that re-energized sales and membership staff to fuel deposit growth, which has been a challenge in the marketplace
• Strategically lead the Marketing team to deliver on numerous brand and product campaigns

Cheyenne, Wyoming, US

• Played a vital role in the merger of Warren and Community Financial CUs, leading teams to map out all operational and member facing touch points to ensure a seamless transition, resulting in asset growth of 40% and.
• Built and deployed two branch openings within 6 months of each other in the Fort Collins, CO market

Cheyenne, Wyoming, US

• Promoted to provide strategic leadership for the credit union’s Administration, Risk, Facilities, IT and Operations Support teams
• Served as the project lead for the credit union’s core system and online banking conversions, establishing a project plan and managing cross-functional communication, vendor coordination, staff resources, and software.
• Oversaw the implementation of the IT Datacenter from the ground up with an emphasis on system reliability, disaster recovery, and scalability, to meet the continual growing needs of the credit union

Cheyenne, Wyoming, US

• Led the implementation of Alogent (Bluepoint), which involved switching processing from corporate credit union direct to Fed, as well as transitioning to teller capture in all locations
• Partnered with developer in 2011 to deliver the first mobile banking platform for a credit union in Wyoming
• Developed a three-year IT strategic plan that set the tone for the biggest technology advancement in the history of the Credit Union

Cheyenne, WY, US

• Promoted to manage and maintain enterprise-wide Information Technology Department
• Oversaw company-wide efforts to identify and evaluate all critical systems
• Designed and implemented processes and procedures and cost benefit analysis on all recommended strategies
• Instrumental in implementing initiatives to enhance performance through IT development
• Spearheaded all internal programming development on Core Processing System (Symitar)

Cheyenne, WY, US

• Transferred to Information Technology Department to gain and enhance understanding of Core Technology and to perform system programming projects
• Managed and maintained daily operations regarding Data Processing and 3rd-party integration with Core

Cheyenne, WY, US

• Designed and implemented policies and processes to execute the indirect lending program
• Performed portfolio analysis and growth modeling

Bannockburn, IL, US

Senior Lending Underwriter: February 1999 – June 2000Indirect Lending Team Leader: October 1997 – February 1999Consumer Loan Representative: June 1997 – October 1997 Call Center Representative: June 1996 – June 1997

Bachelor Of Science (Bs), Information Technology

Education record

Education record