Working for a Managed Service Provider as part of the Xerox group. Supporting a large range of businesses across the Southwest both remote and on-site.Support covering Azure, Office 365, Exchange, Active Directory, Windows 10, Veeam, Teams, VMware, Remote Desktop, PC builds and Mobile device management. Included 6 months position based at Simmons and Simmons Law firm in Bristol.

Based at Langage Power Station supporting onsite users and remotely at sister power station at Humberside. Working to tight SLAs within the service desk call system and working closely with teams at other sites and 3rd party support vendors. Responsibilities include VSphere, Active Directory, Exchange, Office 365, Microsoft Teams, PDQ Deploy, McAfee EPO and Mimecast. Supporting desktop applications bespoke to the power industry. Responsible for monitoring Virtual environment, Veeam backups, daily server checks, Windows Patching, SAN Storage and MFDs. Working to ITIL based standards. Also cover onsite support at London office as well as supporting remote and VPN users.

Working on projects to update FedEx client software across multiple locations. Working as a field based engineer in partnership with FedEx IT, tasked with troubleshooting clients needs and managing upgrades to latest software versions.

Supporting 2nd and 3rd line issues across multiple managed client sites. The OOH team were tasked as the first point of contact for high priority issues. Primary role supporting out of hours shifts as remote based worker taking support calls and working within tight SLAs towards first time fix. Remotely connecting to client sites across UK and Europe performing status checks and reporting. Responsible for monitoring and supporting large Citrix and VMware setups, backups and software updates. Further part of the role being telephone support, including working with onsite and field engineers as well as with parts suppliers to fix hardware issues. Role involved regular commute to CCE London office working support day shifts. Responsible for making visits to client sites working with onsite teams and compiling ongoing out of hours documentation. CCE managed clients include - Vodafone, The Shard, Osborne Clarke, The Football Association, Deloitte, Taylor Wimpey, Accor Hotels Group, The AA, Thistle GLH Hotels and Associated Newspapers.

Support Contractor at one of UK's most prestigious law firms, based at their Bristol head office. Also worked between sites in Reading and London and remotely to Germany and California supporting over 1200 users. 2nd line role troubleshooting hardware and software - supporting desktops, notebooks, Blackberry Enterprise Server, Active Directory, Exchange, Mimecast. Telephony setup inc. Avaya and Rightfax support, RAS, Dameware Remote Desktop, Touchpaper Helpdesk, MS Office, IManage Filesite Document Management System, Bighand dictation system and HP multi-function print devices. Hardware builds of desktops, servers, notebooks, Blackberry activation and management.

Working as part of a team supporting over 250 office based and remote users including 2nd line hardware and software fixes. Role included: Supporting Microsoft 2000, XP and office applications, PDA and Blackberry support, Active Directory, image ghosting, video conference support, installing new hardware devices, support of bespoke software applications, support of network printers and scanners.

Roles included: Break / Fix hardware support, Microsoft Application support, new builds to client’s specifications, hardware upgrades and servicing, wireless networks, office relocations, virus removal and internet security. Installing of peripherals, print servers, storage and mobile devices. Performing roll outs of Windows 2000 / NT / XP, data backups and image ghosting.