Andrew Sheppard Email and Phone Number
Andrew Sheppard's Location
Tomball, Texas, United States, United States
Andrew Sheppard's Contact Details
Andrew Sheppard work email
- Valid
- Valid
- Valid
Andrew Sheppard personal email
n/a
Andrew Sheppard phone numbers
About Andrew Sheppard
Experienced Dynamics 365 Senior Solutions Architect Team Lead with Field Service, Project Service and Customer Service specialties. Skilled in Agile IT Project Management, Microsoft Dynamics CRM, D365, Power Apps, Power Platform, Integrations, Data Migration, Operations Management, IT Management and Business Analysis. Prior experience of 16 years working at a Field Service, Construction, Facility Management enterprise in roles from IT Management to Operations Management to Product Owner. Strong information technology professional with a Bachelor's degree focused in Information Technology from the University of Phoenix.
Andrew Sheppard's Current Company Details
Andrew Sheppard Work Experience Details
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Senior Solution Architect, Team LeadHitachi Solutions America Apr 2022 - PresentIrvine, Ca, Us
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Solutions ArchitectHitachi Solutions America Aug 2020 - Apr 2022Irvine, Ca, UsDynamics 365 CE Solution Architect Field Service
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Dynamics 365 Senior Solutions ArchitectSopris Systems Jun 2019 - Aug 2020• Senior Dynamics 365 CE Solution Architect focused on the Service-Delivery Industry. • 20+ years’ experience in the Field Service Industry with CRM/CE and Field Service application support.• 9+ years of experience with Dynamics 365 Customer Engagement• Design Resco mobile solutions for Connected Field Service to develop a field service process to ensure consistency across resources. • Leverage Microsoft Power Automate (Flow) to solve many automations previously only possible with custom code plugins. • Utilize JavaScript to customize D365 form behavior and Resco Mobile CRM app behavior to deliver a more user-friendly experience. • Configuration of Dynamics 365 Data Export Service (DES) to populate data into Azure SQL Databases, to enable Power BI reporting. • Empowering field technicians with Field Service Automation (FSA) solutions within Dynamics 365. • Designing and Developing creative solutions to Customer’s business processes not addressed with D365 out-of-the-box. • Perform business analysis on new and existing projects to gather requirements and develop the design plan and build the solution into Dynamics 365. • Documentation of functional requirements and design of CRM based on business processes of the client organization.• Lead functional team members through the project with mentorship, training and design assist to remove blockers and increase productivity.• Creating project plans and executing them on time and under budget. • Implement training for users on new processes and gather feedback on user experiences. • Managing development teams on complex custom applications to ensure the quality of the final deliverable.
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Dynamics 365 Ce Senior Functional ConsultantSopris Systems Dec 2017 - Jun 2019Senior Dynamics 365 Senior Functional Consultant focused on the Service-Delivery Industry. • Design Resco mobile solutions for Connected Field Service to develop a field service process to ensure consistency across resources. • Leverage Microsoft PowerAutomate (Flow) to solve many automations previously only possible with custom code plugins. • Utilize JavaScript to customize D365 form behavior and Resco Mobile CRM app behavior to deliver a more user-friendly experience. • Configuration of Dynamics 365 Data Export Service (DES) to populate data into Azure SQL Databases, to enable PowerBI reporting. • Empowering field technicians with Field Service Automation (FSA) solutions within Dynamics 365. • Designing and Developing creative solutions to Customer’s business processes not addressed with D365 out-of-the-box. • Perform business analysis on new and existing projects to gather requirements and develop the design plan and build the solution into Dynamics 365. • Documentation of functional requirements and design of CRM based on business processes of the client organization.• Lead functional team members through the project with mentorship, training and design assist to remove blockers and increase productivity.• Creating project plans and executing them on time and under budget. • Implement training for users on new processes and gather feedback on user experiences. • Managing development teams on complex custom applications to ensure the quality of the final deliverable.
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Dynamics Crm Administrator/It Project Manager/ArchitectTdindustries Aug 2012 - Oct 2017Dallas, Tx, Us• Dynamics CRM installation, business analysis, application development, customization, advanced customization using workflows, MS SQL server development, administration.• 6+ years on Customization and Configuration of Entities, Views, Web Resources, Ribbon, Site Map, Security Roles, Dashboards, Charts, Integrations with ERP and external Service Software, Templates, Maintaining and Troubleshooting MS Dynamics CRM and integrations between ERP and Service Software to and from CRM.• Responsible for deploying Dynamics CRM on premise, then responsible for the full migration of data and configurations to Dynamics CRM Online.• Extensively worked on customization, configuration, installation, migration, administration and implementation of client/server application. • Worked in all phases of the software development lifecycles (SDLC) including requirement gathering, business analysis, design, review, testing, debugging, documenting, deployment and maintenance. • Created closed loop clean data workflows to ensure valid data is input into key entities such as customers, contacts and sites.• Able to translate requirements into solutions with proper dependencies and preparing strategic development plan in MS Dynamics CRM. • Created and maintained SQL Integration Service (SSIS) for integration to and from Microsoft Dynamics CRM. • Created and maintained SQL Server Reporting Services (SSRS) for report building in MS Dynamics CRM. • 16+ years of experience in Information Technology with a strong background in Dynamics CRM, Operations and IT Management. • Documentation of functional requirements and design of CRM, based on business processes of the client organization.• Proficient in designing and normalization of relational database, creating complex database queries using SQL queries, Functions, Views, Indexes and Triggers, Rules, Defaults, user defined data types and functions in SQL Server. • Skilled in implementing projects using Waterfall and Agile methodologies. -
Operations ManagerTdindustries Aug 2006 - Aug 2012Dallas, Tx, Us• Managed the Professional Services Team including: Accounting, Job Cost, HR, Safety, IT, Facility Management, Recruiting, Training, Warehouse and Deliveries. • Strategic Planning.• Overhead budgeting and forecasting.• Managed Project Job Incentives and Bonuses.
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It Support ManagerTdindustries Jan 2001 - Aug 2006Dallas, Tx, Us• Managed the IT process including: IT Support, Networking, Telecommunications, A/V Equipment, Budgeting, Purchasing and maintaining.• Installed and maintained company’s computer systems and network.• Conducted computer technology training with all new staff.• Recommended computer products and applications to improve productivity.
Andrew Sheppard Skills
Project Estimation
Construction
Cpm Scheduling
Business Analysis
Field Service
Project Management
Operations Management
Customer Relationship Management
Microsoft Dynamics
Microsoft Dynamics Crm
Process Scheduler
Ms Project
Microsoft Project
Contractors
Microsoft Dynamics Erp
Hvac
Data Analysis
Database Administration
Database Design
Data Integration
Sql Server Integration Services
Microsoft Dynamics Sl
Data Cleaning
Scribe
Scribe Insight
Microsoft Sql Server
Transact Sql
Sql Server Reporting Services
It Operations
Business Process Improvement
Strategic Planning
Microsoft Excel
Microsoft Word
Microsoft Access
Software Project Management
Agile Project Management
Agile And Waterfall Methodologies
Agile Application Development
Agile Leadership
Visual Studio Team System
Visual Studio
Experlogix Cpq
Kingswaysoft Crm Integration
A+
Networking
Business Process
Andrew Sheppard Education Details
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University Of PhoenixInformation Technology
Frequently Asked Questions about Andrew Sheppard
What company does Andrew Sheppard work for?
Andrew Sheppard works for Hitachi Solutions America
What is Andrew Sheppard's role at the current company?
Andrew Sheppard's current role is Senior Solution Architect & Team Lead at Hitachi Solutions America.
What is Andrew Sheppard's email address?
Andrew Sheppard's email address is as****@****ems.com
What is Andrew Sheppard's direct phone number?
Andrew Sheppard's direct phone number is +121492*****
What schools did Andrew Sheppard attend?
Andrew Sheppard attended University Of Phoenix.
What skills is Andrew Sheppard known for?
Andrew Sheppard has skills like Project Estimation, Construction, Cpm Scheduling, Business Analysis, Field Service, Project Management, Operations Management, Customer Relationship Management, Microsoft Dynamics, Microsoft Dynamics Crm, Process Scheduler, Ms Project.
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