Support new and existing sales efforts via technical discovery, product demonstrations and presentations.Meet with customers to understand their current technical environment, key business issues, and future benefits that could be realized through NICE inContact’s advanced contact center technology deployments.Perform technical benefits assessment for customers by gaining detailed understanding of their environment.Provide continuous knowledge transfer to the sales force regarding technical aspects and benefits of the NICE inContact’s™ solutions. This includes the full portfolio of BI/Analytics, Work Force Optimization, AI and chatbot options, integrations, sentiment analysis, etc.Work with the Sales Support to ensure orders are completed in an accurate and timely fashion.Proactively identifying & addressing customer‘s technical needs and objectionsAct as the primary bridge to identify andf remove process problems early between Sales and OperationsQuickly identify projects where technical issues and risk outweigh value by being able to delineate between technically feasible and technically problematic opportunities

Responsible for technical sales and scope of complex, AI driven IVR, Security, and Digital solutions to solve complex customer business needs. This position emphasizes creative and consultative technical sales, strategic selling, requirements gathering, application design, technical customer account management and strong closing skills.Provide support as the technical owner of customer relationships and opportunities throughout the pre-sales and customer life cycle including: deal qualification, needs analysis, preparation and delivery of presentations/demonstrations, detailed application discovery, preparation of functional specification design, application performance tracking/tuning, road map development for growth and ongoing technical account management.Responsible for building and maintaining strong internal and external customer/partner relationships across multiple levels including C-Suite, Technical, and Business Owners, acting as a Customer advocate and a liaison between Customers, Sales, and Professional Services. Preparation and delivery of Application Discovery, Proposals, Statements of Work, and ROI documentationPreparation and Delivery of reoccurring Customer Touch Points and Quarterly Business ReviewsSME in Cloud based IVR and Biometric Security, Proactive Communication, Nuance Transcription Engine to provide mentoring and knowledge-based assistance to Customers, Peers, Account Executives, Operations, Support, Product Management, and Marketing Teams. Support for Government and Commercial accounts including Financial Services, Healthcare, Insurance Providers, Utilities, and Retail.Consistently have met or exceeded my quotas and provided outstanding support to both internal and external customers. Key results include:o $5,318,000 in New Logoso $4,000,000 in Customer Renewalso $8,500,000 in Revenue growth through enhanced Application functionality/usage, and expansion into additional Nuance products and channels.