Andrew Silk Email & Phone Number

Hamilton, On, Ca

North York, Ontario, Canada

Technical Procurement Coordinator for Tridel and Tridel's five sister companies. Responsible for:• Onboarding and Offboarding.• Purchase ordering technical hardware and software.• Internal technical invoicing, and technical finance reconciliation• Vendor agreements and maintenance• Researching new procurement areas, assessing industry changes, and advising the company on issues that must be resolved before procurement begins.• Reviewing procurement requests, spec drafts, and contracts for content, clarity, risk analysis, and compliance

Hamilton, Ontario, Canada

Formally Lunchbox IT Advanced Technical Solutions. OpenWANsolutions operates as technical consulting collaboration company made up of industry professionals, specializing in consulting and technical support for non-profit and not for profit organizations.• Break/fix and MSP.• Focused on community outreach and initiatives.• Company is currently in transition between branding.

Hamilton, Ontario, Canada

Head system administrator, network administrator, and telephony administrator. Oversaw the migration planning, networking, system security, service infrastructure, internal service and tool infrastructure, legacy headend infrastructure, as well as customer facing products that include legacy Internet, Hosted Phone, Line of Sight Microwave, Web hosting platform, ARIN upkeep, DNS, consultation, monitoring, and NOC services. Also tasked with technical and non-technical operations including record keeping, and legal correspondence.Networking: • ISP Metro network with 100+ Cisco 2960,3560,3650 3760,4500 switches with Cisco 6500 chassis redundant Core Management.• 3500 point-to-multi-point DOCSIS wireless network, 10 Redline Point-to-point sites.• ARRIS/Aurora and Innomedia optical chassis, long haul direct and multiplexed fiber connections.• ARIN public IPv4 IP management.Servers: • 20 plus Linux 3ware, Cisco M2, and M4 servers, running XEN virtualization.• 3 public global Linux Nameservers, utilizing Bind9. Internal DNS management.• Public and Private IP linux DHCP servers utilizing dhcpd.• 4 Virtualized Xen Linux Asterisk PBX servers feeding Hosted Phone Services.• OpenVPN employee access Servers.• SuiteCRM servers.• Network monitoring Linux servers utilizing Nagios3, Cacti, openRADIUS.• Linux reporting servers, and internal tool webservers utilizing (LAMP) Apache2, MYSQL database management.• PostFIX public mail Servers.Security: • CCIRC response and health.• Platform and network security• Data and Breach response• Policy and procedure development and documentationOperations:• Technical budgeting • Platform future cost assessments• Consumables management• End of life product assessments • Legal correspondence with customers involving migrations and product notices.• 3rd party vendor relations and contract oversight• Departmental liaison• New product deployment, including SLA document review

Hamilton, Ontario, Canada

System navigation and dedicated escalation support for a 150+ employee campaign. Role focused on maximizing invested training costs by minimizing employee turnover. Success was measured on employee retention after a 30 day nesting period following initial training. • Escalation Handling• Employee Development• Coaching and ongoing training

Hamilton, Ontario Canada

Redesigned the training and quality management approach for the office. Maintained and designed progress and sales trackers.Special management projects that focused on utilizing missed revenue opportunities.

Hamilton, Ontario, Canada

Co-managed Hamilton's branch of 150+ sales staff, including daily and campaign financial goals.Responsible for recruitment, advertisement and training of staff.Responsible for general tech support and loading of predictive dialers.

Continued Studies

Diploma

Boot Camp, Information Technology

SkillSoft -Interconnecting Cisco Networking Devices ICND1 2.0, ICND2 2.0 (CCNA) SkillSoft- Cisco SWITCH 2.0, ROUTE 2.0, (CCNP).

Course, Information Technology