Mental Health Client Specialist Ii
Current•Responded to mental health crises for both adults and youth across Northern Santa Cruz County, conducting on-site assessments and interventions under protocols 5150 and 5585.•Employed a trauma-informed, client-centered approach to establish rapid rapport, ensuring a supportive environment for at-risk individuals.•Led comprehensive 5150/5585 assessments to accurately determine the necessary level of care, coordinating with healthcare providers and law enforcement to implement crisis interventions.•Managed daily operations as Officer of the Day, overseeing the resolution of incoming crisis calls via the county ACCESS line and 988, directing response teams, and ensuring timely support to community members in distress.•Developed tailored safety plans for clients not meeting 5150/5585 criteria, leveraging client strengths and natural supports, and integrating additional resources as necessary to ensure client stability and safety.•Collaborated with mental health clinicians from county and community agencies to coordinate effective crisis response strategies, enhancing inter-agency relationships and client outcomes.•Diligently completed crisis and progress notes within strict timelines, ensuring detailed documentation of all calls and assessments to maintain high standards of client care and legal compliance.•Demonstrated thorough proficiency in utilizing the Avatar electronic health record system, ensuring accurate and efficient management of client data.•Maintained a calm and empathetic demeanor during interactions with clients in crisis and their support persons, facilitating a supportive environment and enhancing effective communication under stressful conditions.