► Drive resolution of client technical issues through customized technical and non-technical solutions, ensuring optimal functionality and heightened client satisfaction.► Strengthen network security by configuring firewalls and deploying OpenDNS, collaborating closely with SOC and SIEM systems to fortify defenses against cyber threats.► Execute troubleshooting and repair tasks across a spectrum of devices, encompassing network switches, routers, servers, and cloud services… Show more ► Drive resolution of client technical issues through customized technical and non-technical solutions, ensuring optimal functionality and heightened client satisfaction.► Strengthen network security by configuring firewalls and deploying OpenDNS, collaborating closely with SOC and SIEM systems to fortify defenses against cyber threats.► Execute troubleshooting and repair tasks across a spectrum of devices, encompassing network switches, routers, servers, and cloud services, thereby minimizing operational disruptions.► Utilize remote tools and diagnostic utilities to expedite resolution of support requests, optimizing end-user productivity and minimizing downtime.► Manage user accounts, licenses, and security settings adeptly through the Microsoft 365 admin portal, enhancing operational efficiency and fortifying data protection.► Streamline operations and automate repetitive tasks by mapping network drives and leveraging PowerShell scripts, ensuring seamless access to network resources.► Educate clients on cybersecurity best practices through informative sessions, empowering them to effectively safeguard against evolving cyber threats. Show less

► Collaborated closely with end users to swiftly and effectively resolve technical issues, ensuring uninterrupted product functionality and customer satisfaction.► Demonstrated adept problem-solving skills in troubleshooting hardware and software challenges, resulting in enhanced user experience and operational efficiency.► Provided exceptional customer service by remaining accessible 24/7 for user inquiries and concerns, cultivating trust and satisfaction among clients.►… Show more ► Collaborated closely with end users to swiftly and effectively resolve technical issues, ensuring uninterrupted product functionality and customer satisfaction.► Demonstrated adept problem-solving skills in troubleshooting hardware and software challenges, resulting in enhanced user experience and operational efficiency.► Provided exceptional customer service by remaining accessible 24/7 for user inquiries and concerns, cultivating trust and satisfaction among clients.► Utilized proficient market research skills to grasp product offerings and effectively communicate technical details to clients, facilitating informed purchasing decisions.► Consistently surpassed sales goals by 10-20%, showcasing a proactive and goal-driven approach to revenue generation and client relationship management.► Maintained a top-ranking position as one of the Top 10 sales representatives out of 150 throughout tenure, reflecting consistent excellence in sales performance and customer engagement. Show less

► Led team efforts to prioritize customer well-being and ensure business continuity during the challenging COVID-19 pandemic, implementing strategic measures to maintain operational efficiency and uphold safety protocols.► Utilized exceptional organizational and multitasking abilities to meticulously monitor and analyze daily, monthly, and yearly financial metrics, optimizing operational efficiency and profitability.► Enhanced supply chain efficiency by establishing and refining… Show more ► Led team efforts to prioritize customer well-being and ensure business continuity during the challenging COVID-19 pandemic, implementing strategic measures to maintain operational efficiency and uphold safety protocols.► Utilized exceptional organizational and multitasking abilities to meticulously monitor and analyze daily, monthly, and yearly financial metrics, optimizing operational efficiency and profitability.► Enhanced supply chain efficiency by establishing and refining communication channels with vendors, resulting in streamlined procurement processes and improved inventory management.► Spearheaded a successful sales growth initiative, orchestrating a 15% increase in revenue by setting and exceeding performance objectives for the team, driving productivity and profitability. Show less