Role Overview:• Strategic direction of operations across all 3 divisions• Definition, implementation and monitoring of optimal business guidelines and strategy• Design, implement and ongoing review of revised management structure in support of continuous improvement and scalability• Work with department heads to ensure quality of service, plus on-time and on-budget completion of deliverablesKey Responsibilities:• Accountable for the leadership & development of… Show more Role Overview:• Strategic direction of operations across all 3 divisions• Definition, implementation and monitoring of optimal business guidelines and strategy• Design, implement and ongoing review of revised management structure in support of continuous improvement and scalability• Work with department heads to ensure quality of service, plus on-time and on-budget completion of deliverablesKey Responsibilities:• Accountable for the leadership & development of operational delivery across all business divisions• Continuous review of working practices to ascertain suitability, efficiency, and profitability• Full P&L ownership• Ensure financial targets are established, communicated, and achieved• Establish accurate and regular reporting across the business, including updates on KPIs and self-identified performance measures across the business • Implement business-wide culture to include consistency of approach. Incorporate a problem-solving and non-blame focussed environment • Develop performance management methodology and re-design internal appraisal process• Work with Business Directors and Business Development Manager to identify, win and implement new business opportunities – including ongoing review of full-suite service offerings• Drive collaboration across sales, account management, customer service, procurement, and HR teams• High level HR duties, including recruitment needs, identification of training requirements, establishing relevant motivation techniques, internal disciplinary escalation endpoint; liaising with external legal representatives when required Show less

Accountable for the day-to-day operational delivery within the venue find division (3 direct reports, encompassing 40+ staff across 30+ clients)Direct the formulation of process & ensure quality control, including KPI measuresPeople management & staff development. Experienced in leading local, remote & virtual teamsBudget setting (income & costs). Including forecasting & management of performance against +£25m client spendCoordinate client & systems… Show more Accountable for the day-to-day operational delivery within the venue find division (3 direct reports, encompassing 40+ staff across 30+ clients)Direct the formulation of process & ensure quality control, including KPI measuresPeople management & staff development. Experienced in leading local, remote & virtual teamsBudget setting (income & costs). Including forecasting & management of performance against +£25m client spendCoordinate client & systems implementation. Including multi-site overview & collaborationTrend analysis to inform internal decision making as well as client education Show less

- Responsible for leading, motivating & development of 3 operational teams (approximately 40 staff)- Responsible for management of departmental income forecasting & cost management- Implementation of departmental incentives to drive awareness & achievement against targets- Accountability for monitoring performance of team against KPIs (internal & external)- Attendance at client & supplier review meetings, including analysis and preparation of review packs to provide intelligent… Show more - Responsible for leading, motivating & development of 3 operational teams (approximately 40 staff)- Responsible for management of departmental income forecasting & cost management- Implementation of departmental incentives to drive awareness & achievement against targets- Accountability for monitoring performance of team against KPIs (internal & external)- Attendance at client & supplier review meetings, including analysis and preparation of review packs to provide intelligent insight- Responsible for recruitment of staff and establishing training plan to implement into ops teams Show less

- During the build up to, and duration of the 2012 Olympics, accountable for ‘Silver Level’ stakeholder contact & liaison within Metropolitan & Dorset Police Services- Contracted services included: Accommodation/catering provisions, collaboration with Officer Welfare staff, Transport coordination, IT infrastructure- Managed performance and delivery of services at 3 x properties, accommodating over 500 police officers- Involvement & contribution to high risk & confidential security… Show more - During the build up to, and duration of the 2012 Olympics, accountable for ‘Silver Level’ stakeholder contact & liaison within Metropolitan & Dorset Police Services- Contracted services included: Accommodation/catering provisions, collaboration with Officer Welfare staff, Transport coordination, IT infrastructure- Managed performance and delivery of services at 3 x properties, accommodating over 500 police officers- Involvement & contribution to high risk & confidential security briefings: Demonstrating thought process, trust and valued contribution- Temporary relocation to ensure full & accurate delivery of services- Facilitated and accompanied comparative risk assessment site visits alongside Counter Terrorism Security Officer- Onsite & remote operational logistic contact Show less