Responsible for the day-today operations of Corporate Connections LLC initiatives, new customer acquisitions, and financial oversight.

Overall responsibilities include corporate and recruiting team policy oversight, business client acquisition and detailed recruiting in areas of expertise. Recruiting responsibilities include candidate sourcing, screening, interviewing, candidate coaching and mentoring through the placement process and after hiring follow-up. Areas of expertise include automotive, banking, construction, finance, healthcare and technology industries. Secondary responsibilities include corporate website and ledger management.

Oversee collections technology project efforts for systems supporting over 5,000 collection agents. Manage a team of 24 internal and 70 outsourced staff globally. Responsible for technology project management, reporting and analytics, vendor relationships, daily records management of over 30 million Citi collections accounts, and over $1 billion of at-risk receivables. Developed and managed budgets of $7 to $10 million.Responsible for resource capacity planning, technology project management oversight, budget variance analysis, audit compliance adherence, employee performance management, annual strategic and tactical planning process and reviews.  Effectively implemented new collections technology software projects for four Citi divisions including Citi’s Global Bank, Citi Financial Branch Network, Student Loan, and Citi Second Mortgage business.o Upgraded from antiquated 1970’s based systems to state-of-the art technology platform.o Resulting $8 million reduction in expenses by consolidating four systems into one system.o Migrated from green screen desktops to thin-client agent desktopso Project executed using Agile-Adaptive System Development methodology Managed collections customer conversion projects for private label clients such as Costco, Macy’s, Best Buy, Home Depot, and Sears. Led the upgrade project of the Mortgage Recovery application (asset recovery management system) to upgrade business deficiencies and reduce compliance risk. o Resulted in $4 million reduction in back-office corporate expenses.o Project executed utilizing Agile Scrum and Adaptive System Development methodology  Managed the Collections Center of Excellence production support function. Responsibilities included 24 by 7 support of on-line and daily application processes, managing to a 99.8% uptime SLO, systems capacity analysis and management, production problem resolution and core root analysis and resolution

Directed a team of 20 technology employees and 30 contract employees, including the systems technology staff and the quality test team. Managed an annual budget of $6.5 million. Directly responsible for all hardware, application systems, database, desktop technology, client communications, and vendor interfaces. In the year prior to taking responsibility, the division experienced an 85% turnover in technology staff. Turnover was reduced to less than 10% following my role change. Implemented system improvements to automate manually performed back office tasks.o Reduction in back office operations staff by 23%, saving $3.4 million starting in 1999.Oversight of data center operations, telecommunications, and external vendor interfaces.o Decreased annual operations expenses by over $6 million, while managing the development and implementation of 600+ small-to-large system enhancement projects. Managed projects that yielded a 45% reduction in daily batch execution time.o Increased online systems availability from under 92% to 99.3%, while memberships increased by 36%. Managed significant improvements in the systems environment utilizing Agile ASD methodology, including the introduction of business continuity plans, disaster recovery plans, and the installation of a project methodology and technology migration approach. In close collaboration with senior operations leadership, the business was successfully turned around and was ranked #2 by JD Powers and Associates annual rankings of all auto clubs.

Supervised the development and support activities for a staff of 40 employees to support the Associates National Bank Visa, MasterCard and Oil credit card portfolios. Managed functions including; production support management, marketing, collections, asset recovery, posting, portfolio conversions, customer service and credit card authorizations. Managed the enhancement and testing agendas for the conversion of eight million Amoco Oil Card accounts to the First Data Resource Oil Systems, including responsibility for required system enhancements and testing for the entire conversion. Directed the integration of the Texaco Oil Card system into the Associates Oil Card systems environment. Worked with senior Texaco Systems Managers to integrate the Texaco Credit Card systems and operations into the mainstream Associates accounting and reporting processes, including software contract negotiations and the coordination of accounting and marketing systems process changes. Responsible for the concept and product introduction of the cash back option for the Amoco and Texaco Oil Cards, the first of its kind in the nation. Project Manager working closely with the Visa and MasterCard associations and key banking interchange players to introduce the Mag Stripe changes necessary to permit use of the oil cards through all ATM banking networks across the nation. Corporate Think Tank Leader – appointed by the CIO to lead a team of technical leaders to utilize automation advancements to help reduce technology expenses and improve work / home life balance.o Created the first remote programmer work from home process for Associates First Capital Corp.