• Provided second line support for our 1st line service desk team which provided support for 89 Cash Converters Stores across South Africa as well as in Namibia.• Tier 2 escalation point for all and any IT related issues.• Managing queue and SLAs through Jira.• Setup and configuration of new laptops/desktops for head office staff.• Setup and manage Active Directory, Group Policies, DNS, and DHCP using Windows Server.• Set up of Meraki and Mikrotik VPNs.• Second line Network monitoring and troubleshooting using the Cisco Meraki platform, correspond with ISPs and or technicians. on the ground for when issues cannot be resolved off site.• Setup of and experiment with new technologies/solutions.• Procurement and stock level management of all IT-related stock.• Server maintenance.• Creation of training modules in Confluence documents to create a living knowledge base for customers and new staff.• Setup/pre-configuration of new Meraki devices such as Security appliances, Access Points and Switches.• Maintaining and implementing Network Security to our EWN through the Cisco Meraki platform.• Troubleshooting all Meraki equipment such as the Meraki MX64 Firewall device, Meraki Switches and Meraki APs.• Project management - I was responsible for deploying new stores, this entailed getting all the requirements from an IT perspective. We had to provide solutions to the owner of the store via meeting or call based on what they had in mind or in most cases we had to present a solution to them. Then implement the project from beginning to end. This includes network, internet, computers, peripherals, printers. Keeping in touch with all stakeholders, our general project manager for things like the building progress for example. All our suppliers etc.• We were also responsible for admin duties.• Security• Experience with Dark Trace.• Email server maintenance, security and monitoring using Hmail and Mimecast respectively.

• Forming part of the IT Help Desk providing first line and customer support for 89 Cash Converters Stores Across South Africa as well as in Namibia.• This includes hardware and software support as well the companies own in-house point of sale application support.• Troubleshooting all and any computer related issues, this includes all software-related, OS-related and hardware connected to the machine such as printers, label printers, scanners, signature pads, web cameras and fingerprint readers.• Logging and closing all tickets that are logged through Jira.• Troubleshooting and installation of software such as Office365 and IQ Retail, Emails, CCTV, in-house applications.• Deploying new computers to stores Nationwide using our rental partner to install the machine physically and we then configure it.• First line Network monitoring and troubleshooting using Cisco Meraki.• Troubleshooting VoIP issues• Troubleshooting all Meraki equipment such as the Meraki MX64 Firewall device, Meraki Switches and Meraki APs.

deploying, maintaining, training and administrating Warehouse management systems. namely Exceed and Manhattan Scale.