Andrew Smyth Email and Phone Number

JLA is the UK’s leading provider of commercial Laundry, Catering, Heating and Fire Safety equipment on a long term contracted basis, offering customers a wide range of service and supply propositions to manage equipment critical to their business needs. The business has tripled in size within the past 5 years.The Group Operations Director reports directly to the CEO and is a member of the executive board. The role includes leadership accountability for 500FTE including all operational and service delivery functions at JLA including installation, field engineering, service support & back-office functions, fleet and distribution activities. Further accountabilities include operational leadership of the non-integrated businesses within the group and the executive lead for operational integration programmes.

Reporting directly to the MD (BGNE) and a member of the Senior Leadership Team with accountability for the end-to-end customer journey and service delivery across multi-site teams (600 FTE - direct and business partners) including inbound and outbound customer contact, planning and scheduling, and all customer support activities for the installation of Insulation, Solar, Air Source Heat pumps and other Renewable technologies to deliver Energy obligation targets under ECO (Energy Company Obligation),CERT (Carbon Efficiency Reduction Target) CESP (Community Energy Savings Programme) and Green Deal programmes.

The Energy Assistance Programme was the Scottish Governments flagship and highest profile initiative; a £200million, 5 year programme to reduce fuel poverty and improve the energy and thermal efficiency of Scotland’s private housing stock. The Head of Programme role included leadership and financial accountability for the end to end customer and client journey with responsibility for 200 direct colleagues and 300 sub-contractors in the field and office. Responsibility for contractual compliance and the business contact for Scottish Government officials, SMPs and Fuel poverty action groups.

Reporting directly to the Commercial Director with accountability for the National Landlord Services performance including the development and execution of a growth strategy to achieve £100m by 2012.

General Management for 800 field and office colleagues to service, repair and upgrade central heating systems for over 400K customers generating a revenue in excess of £60m per annum. Work types including planned maintenance and urgent breakdown response activities and the role included direct leadership for field workforce and office planning teams.