Andrew Soncrant Email & Phone Number

300 E Rio Salado Pkwy, Tempe, Az 85281

•Responsible for acceptance, continuation, proper pricing, placement, and termination of risk or other policy limitations within assigned levels of authority •Analyzes and reviews lines of business to develop recommendations and assist in achieving and maintaining a profitable book of business •Administers programs and activities involving the company's underwriting, pricing, and marketing policies •Consults/communicates/advises Agents and policyholders on company and industry policies in their assigned area regarding loss mitigation; loss control; and marketing opportunities

300 E Rio Salado Pkwy, Tempe, Az, 85281

Provides guidance and support to employees and HR business partners regarding inquiries or corrections for a variety of software programs and situations including, but not limited to, HR Policy, Compensation Management Tool (CMT), Payroll, Manager Self Service (MSS), Staffing System, PeopleSoft, and Employee Absence System (EAS). Utilizes applicable resources to respond to inquiries from employees and retirees. Involves applicable Human Resources Service Center team members as needed for assistance with issues outside assigned area of responsibility. Manages, researches and works reports and assigned online contacts, queries and tickets. Works with various units and business partners to provide remarkable customer service. Suggests methods to update, simplify, and enhance processes, procedures and technologies relating to areas of responsibility.

300 E Rio Salado Pkwy, Tempe, Az 85281

Serves as first level contact for basic and routine customer service inquiries and problems. Uses multiple applications to gather necessary information and notify business partners regarding messages, inquiries, and claim reporting. • Recognized as the “All Star” associate for the month of September 2015• Part of the Procedural Assist Line to assist peers with escalated issues.

9284 W. Northern Ave, Peoria, Az, 85345

Sales, Retail Customer Service, Training of Associates, Closing Store, Cash Handling, Team Building, Managing