Managing the constant innovation of the Taco Bell Menu across all technology platforms which includes Point-of-Sale, Kiosk, Digital Menu Boards, Web, Apps (iOS, Android), and Delivery platforms (Grubhub, Uber Eats, Postmates, DoorDash). Ensuring that the Taco Bell Menu is adherent to Federal, State, and local laws and mandates. Project management for updates, enhancements, and marketing initiatives to keep Taco Bell's menu relevant, accessible, and easy to use.

Managed both the Front of House software development team and the Production Services support team. My Teams' goals were to drive innovation while ensuring stability in all Taco Bell restaurants throughout the United States. Responsibilities included release planning, backlog grooming, and deployment planning and reporting.

Manage third level IT support directly for Taco Bell restaurants as well as providing IT support for new technological initiatives.

Responsible for Xpient (Xenial) POS rollout during nighttime installs to all Taco Bell restaurants. Duties included technical troubleshooting, technician checkouts, and workload balance for the IT call center

Dealt with language and social barriers with foreign guests Helped find solutions for guest needs

First of my start team to be promoted to Lead SalesConsistent, positive feedback to management regarding customer serviceBuilt loyalty for the company by providing excellent service and creating a rapport with repeat customers