Andrew Stensel Email & Phone Number

Haymarket, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Operationalised project plan (including milestones, deliverables, resourcing, partner matrix, risk matrix) for emerging digital mental health services.• Ensured all Governmental (Department of Health) contract deliverables where met. Complied in depth quarterly reports for government and weekly progress reports.• Managed and reported against the project budget.• In consultation with the research, design and development teams, supported the development of new digital mental health services, ensuring they met all regulatory, legal and accreditation standards, and integrated research and evaluation measures as required.• In consultation with the clinical services team, supported the delivery of digital mental health services, and conducted ongoing quality assurance of digital components, created an action log for continuous improvement to the services, and managed updates to app and web content as required.• Developed policies, processes and procedures for service planning and delivery.• Managed steering and advisory committees, preparing agendas, recording outcomes and following up on actions.• In consultation with the marketing and communications team, developed and delivered a marketing and communications plan.• Led partner engagement and relationship management with external key stakeholders (e.g., health and clinical services, first responder agencies, IT providers, government bodies and departments, peak bodies and other professional organisations).• Managed all internal relationships (e.g., research, innovation, clinical services, education and training, marketing and communications, IT) to ensure project was delivered collaboratively and in accordance with the project plan.• Ensured service and collaboration agreements and deliverables were in place with all clients and participating service partners.• Prepared progress and activity reports for internal management and external funding body (Federal Government), and other reports as required.

Sydney, Australia

● Working with stakeholders and business partners to ascertain level of service delivery across regional, rural and metropolitan areas across NSW.● Ensuring that the project is delivered on schedule and within budget.● Facilitation of the project throughout its life cycle ensuring project deadlines are met, objectives obtained, project plan, business case, and training documentation written up.● Workshops held with PWDA staff, other organisations, and stakeholders to formulate and document all business requirements for the project.● Project start delayed and I have ensured that the project will deliver within its original timelines as initially laid out by the business.● Project team coordinated plus the utilisation of an outside organisation to ensure that project requirements are met and timelines adhered to.● Standard Operating Procedures (SOP’s) written and documented online to ensure the organisation is working within expected guidelines, reduce miscommunication and comply with regulations.● All risks and issues logged, rectified when possible, and level of risk and issues escalated to senior management in fortnightly highlight reports.● All project documentation completed and kept up to date. Stakeholders and business partners informed of all milestones met, budgetary/resource/logistical challenges and any changes on a monthly basis.

● Creation of user documentation (Standard Operating Procedures (SOP’s)) for ICT applications.● Held workshops and one-to-ones for staff, users and stakeholders to formulate and document business requirements.● Provided training and wrote training documentation to ensure ICT teams able to support new applications.● Implemented new Management Information System for ICT department for all applications.● Identified and analysed business practices, rewrote and updated policies and procedures to meet current changes within legislation. Updated work practices to improve efficiency within the department.● Use of Prince 2 (Project Management Methodology) to manage 3 “as is” and “to be” projects ensuring savings, costs and timelines adhered to.● Central point of reference and information source for all projects involved with, providing guidance, support and assistance to ensure compliance and all risks and issues were dealt with in a timely manner.● Procured new providers working through the London Tenders Portal to ensure compliance with governmental legislation.● Coordinated with system partners to finalise designs and confirm requirements.● Consistently met deadlines and requirements for all production work orders.

Reporting directly to Assistant Director, leading two projects in Adult Social Care from concept to post delivery, by effective planning, risk mitigation and change control. Achievements• Successfully restructured day services for users with physical and learning disabilities.• Produced documentation for the restructure of Adult Day Services, including consultation documentation and briefing papers for local government. • Reduced staffing levels by 25% whilst ensuring compliance and safety standards are still met.• Implemented £1million efficiencies across Adult Social Care. • Compiled Equality Impact Assessments to identify and prevent discrimination against disadvantaged or vulnerable service users or staff.• Responsible for project budgets• Production and advice on project documentation and procedures. • Calculating budgets, continual monitoring and re-forecasting to ensure staffing costs remain within budget.• Informing relevant stakeholders of potential overspends.• Compiling project management information and reporting to relevant stakeholders.• Overseeing project team and administrative staff.

Analysed and documented all business processes and requirements for the possible outsourcing of services by the Council. Prepared Request for Proposals for delivery of varied third party services. Research of the supplier’s capabilities, identifying a pool of candidate suppliers for consideration. Assisted in the analysis of RFP responses reviewing optimum mix of price and quality. Assess the quotations submitted and selection of the bidders with which the commercial/financial negotiations may be conducted. Define Service Level Agreements to reach the results to be achieved in price negotiations. Review impacts to systems through the introduction of outsourcing and document business requirements for the integration/interface of third party systems into the systems landscape. Redesigned business processes, procedures and policies based on the introduction of third parties into the business and resource landscape. Familiarised staff with revised processes, procedures and policies. Developed plans in conjunction with business stakeholders to achieve business goals.Achievements• Research of the supplier’s capabilities, identifying a pool of candidate suppliers for consideration.• Implemented contract monitoring visits to verify that residential homes are complying with CQC regulations and contractual obligations.• Analysed and documented all business processes and requirements for the possible outsourcing of services by the council.• Developed plans in conjunction with business stakeholders to achieve business goals.• Assist in the negotiation of contracts with an optimum mix of price and quality.• Assess the quotations submitted and selection of the bidders with which the commercial/financial negotiations may be conducted.• Setting targets to reach the results to be achieved in price negotiation. • Overview situations, review, evaluate and define set plans to achieve business goals.

Brent County Council were faced with a fundamental reduction in funding. I was engaged to evaluate Brent Social Services Estate and make recommendations as to where monies could be saved in line with the revised funding arrangements. The result of my analysis and negotiations with Senior members of the Council was to recommend the closer of two sites, which was accepted.Analysed client requirements and documented. Successfully proposed, planned and project managed the closure of two sites. Successfully managed the re-allocation of staff teams, relocation of residents and redundancy packages. Managed project risks and issues, monitored progress and completed weekly progress reports for the director and assistant director of service. Additional responsibilities for managing the public relations during the closures. Ensured the communications strategy supported project delivery and that the project was delivered to timescale and budget. Liaised with stakeholders and both internal and external providers.Achievements;• Successfully proposed, planned and project managed the closure of two sites.• Successfully managed the re-allocation of staff teams, relocation of residents and redundancy packages.• Managed project risks and issues, monitored progress and completed weekly progress reports for the director and assistant director of service.• Project Managed total of 40 FTE's and budget of 1.75 million.• Additional responsibilities for managing the public relations during the closures.• Ensured the communications strategy supported project delivery and that the project was delivered to timescale and budget.• Liaised with stakeholders and both internal and external providers.

London, United Kingdom

Working on behalf of SCP Consult for a number of Local Government clients where failing standards and adherence to regulatory and legislative requirements could have resulted in substantial reduction in funding and unnecessary regulatory inspections. Achievements: • Analysed failing aspects of the business, producing reports identifying all aspects of the business where improvements were required to negate the substantial over spends.• Audited Social Services departments and Primary Care Trusts identifying service shortfalls within their ‘Safeguarding of Vulnerable Adults’ teams.• Defined business plan to meet agreed target objectives.• Engaged and managed resource necessary to manage the improved standards once implemented.• Defined business requirements and managed implementation of the processes, procedures and policies as defined by the specified requirements.

Bsc (Hons), Computer Science

Certificate Iv In Disability, Disability Studies, Pass

Graduate Certificate, Business Administration And Management, General

Hnd, Care Services