MSP Support engineer, Responding to customer logged tickets.Being proactive, by constantly monitoring customers systems and applying patches and updates.

Setup and management of a after sales support system.Was responsible for a support team. Handed over to Support MangerResponsible for the IT support technician.Visited Customers to obtain feedback and enhance relations for the company. Nationally and internationally.Managed two high value contracts for the SA Defense Force, and Armscor.Setup and run Cybermine Certified Engineers Course for Customers.Responsible for the daily running of the IT Systems.Maximizing the return on investment for all IT Assets.Minimizing T.O.C.Setting up and managing backups.Reporting to the Executive Chairman, and Commercial Director on a monthly basis to determine strategies for improved IT systems.Keeping in up to date with new and improved systems to realize maximum benefit to the company.Setup and maintain an asset register system which includes network monitoring.General support and training when required.Maintenance of Servers and systems to ensure minimal downtime.Monitor Company road map and assist with IT planning and implementation as required.Setup and maintain the DRP for the Company. A member of the team that successfully obtained The Cyber Essentials certification for ThoroughTec Simulation.

Responsible for the daily maintenance and repairs to various companies and schools in the Durban area.Setup and commission new servers.Provide quotes and manage purchases for the customers as required.Recommend IT Systems upgrades if beneficial to the customers.Respond to emergency call outs and take responsibility for any emergency troubleshooting until resolved. Setup DRP's for companies.