• Lead a team responsible for managing and delivering ICT solutions to our clients.• Oversee implementations, maintenance, and support of IT infrastructure, networks, and systems for clients.• Managed client relationships, ensuring high levels of satisfaction and understanding of their specific technology needs.• Developed and executed strategic plans to expand the business, acquire new clients, and increase revenue.• Collaborated with internal teams to ensure seamless delivery of services and support to clients.• Monitored and reported on key performance indicators (KPIs) to assess the effectiveness of MSP operations.• Stayed updated on industry trends, emerging technologies, and best practices to continually enhance MSP offerings.• Oversee vendor selection, contract negotiation, and performance management to ensure high-quality and cost-effective services.• Collaborated with internal stakeholders to understand ICT needs and align outsourcing strategies with business objectives.• Implemented and maintained service level agreements (SLAs) to monitor vendor performance and ensure service delivery standards were met.• Continuously evaluated and optimised the outsourcing process to improve efficiency and effectiveness

I was responsible for the design, deployment, and maintenance of our clients Microsoft-based network infrastructure. My role encompassed ensuring the reliability, security, and optimal performance of the network to support the company's operations and technological requirements.My key responsibilities included configuring and managing the Windows Server environment, including Active Directory, DNS, DHCP, and Group Policy, to facilitate seamless user access and resource allocation.Providing technical support to end-users, resolving network-related issues, and conducting training sessions to enhance staff proficiency in utilizing Microsoft tools and applications.I dealt with escalated calls from the first-line support team.Documenting network configurations, maintenance procedures, and incident reports to ensure comprehensive records and facilitate informed decision-making.

As a Microsoft network administrator at Stewart Scott International, I was entrusted with the deployment, and maintenance of the organisation's Microsoft-based network infrastructure. My role encompassed ensuring the reliability and optimal performance of the network to support the company's operations and technological requirements.My responsibilities configuring and managing Windows Server environments, including DNS, DHCP, and Group Policies, to facilitate seamless user access and resource allocation.Providing technical support to end-users, resolving network-related issues, and conducting training sessions to enhance staff proficiency in applications.Documenting network configurations, maintenance procedures, and incident reports to ensure comprehensive records and facilitate informed decision-making.In this role, I have demonstrated a strong commitment to ensuring the efficiency and security of SSI’s network infrastructure through proactive management and continuous improvement initiatives.