Andrew Lambert Email & Phone Number

Kirkland, Wa, Us

Redmond, Washington, Us

Conducting qualitative & quantitative research to de-risk enterprise AI experiences aimed at enhancing skill development across employees, business leaders, and HR.

Redmond, Washington, Us

Conducted qualitative research & triangulated telemetry that de-risked three new core operating system UI concepts, impacting over 500 million monthly active devices.

I dedicated time to personal growth and professional development, including applying new productivity strategies, mentoring peers in Phyl Terry's Never Search Alone community, and contributing to the development of alumni engagement strategies for the UC Berkeley School of Information MIMS degree program in the Seattle area.This period of reflection, strategic planning, and community engagement greatly enhanced my well-being and sharpened my focus for my future career direction.

Redmond, Washington, Us

Led user research for government and consumer AR/VR/XR/software initiatives.* Identified user needs & critical feature gaps in the initial version of an IoT devices management platform, developing a streamlined & adoptable v1 workflow for users.* Headed generative research for a new government partnership, identifying use cases that influenced expansion into new audience segments.* Spearheaded generative user research that led to cross-product investments while supporting evaluative research that led to $21B government decision on mixed reality devices.* Co-created cost-effective pilot of UI benchmarking program for new mixed reality device, setting usability standards and enhancing team performance through training 3 operations associates.* During 3-month talent share, built insights network across 4 business units that optimized user study efforts across the team for Microsoft Mesh, the metaverse collaboration platform.* Mentored earlier-in-career researchers, accelerating their professional growth.

Redmond, Washington, Us

Led user research on time management and communication for consumer and information workers across desktop and mobile platforms.* Co-developed quantitative evaluation for predictive text that aligned Outlook & Microsoft AI teams, set AI/ML feature release standards, and shaped Microsoft’s input on the European Commission’s trustworthy AI guidelines.* Identified user journey, diagnosed pain points, and articulated intelligent assistance opportunities for Outlook Mail, resulting in new product investments.* Orchestrated AI/ML feature research across Outlook & Word that led to enhanced engagement, perceived quality, and success criteria.* Spearheaded research that enabled seamless integration & cross-ecosystem transfers across Outlook Calendar, Outlook Mail, Microsoft To-Do, OneNote, Skype.* Scaled user research through empowering designers, product managers, engineers, marketers, data scientists, and other partners to execute over 100+ “do-it-yourself” user empathy studies.* Conducted benchmarking study comparing redesigned & previous versions of Outlook Calendar which involved 20+ team members, assessed overall product health, and identified key usability issues.* Empowered cross-functional team to articulate success criteria for developing new Net Promoter Score question across six Microsoft 365 products, resolving stakeholder concerns & ensuring alignment.

Mclean, Va, Us

Berkeley, Ca, Us

Focus: Human-Computer Interaction & Information Science

San Francisco, California, Us

* Led research & designed a tool for part-time programmers, based on needs assessment and 21 user interviews. Project used as case study for business development.* Created personas, journey maps, sketches, user flows, information architecture, and prototypes to visualize design concepts.

Redwood City, Ca, Us

• Led 5 lab studies and co-created research strategy for Battlefield Hardline. Identified & prioritized usability hurdles, influencing gameplay improvement.• Drove 2 usability & play tests for Origin software and Peggle Mobile game, and assisted in 3 studies to impact The Sims 4, leading to usability improvements.

Mountain View, Ca, Us

• Led 3 design experiments for Wing delivery drone; co-inventor on patent.• Performed literature reviews for Loon project, steering direction and proposing feature enhancements.• Directed 2 interaction studies for Google Glass, informing hardware component choices.• Shaped vision for a confidential project through extensive competitor analysis and literature review, drawing inspiration from sci-fi and modern media.

Palo Alto, California, Us

* Led various US video games market research studies for China's largest games & internet company that guided business strategy including play & usability tests, focus groups, and genre surveys.* Expanded international participant database by 10,000 for partner utilization.

Champaign, Il, Us

• Conducted weekly usability and play tests that improved the experience for Saints Row the Third: Enter the Dominatrix, a sequel to the 4-million-copy-selling Saints Row the Third.• Developed visualizations of in-game player activity to guide the design team's geographic decisions.• Contributed to competitive analysis of micro-transactions and downloadable content for monetization strategy development.

Los Angeles, Ca, Us

Assist in R&D projects to support innovation across the company.* Developed models for visitor behavior at Disneyland Paris to guide prototyping decisions.* Designed play mechanics and user interface for an Android game following a patented concept to aid market research.

Ann Arbor, Michigan, Us

* Led the development of a design proposal and three technical specifications for a health intervention project, utilizing skills in UX design, scenario creation, persona development, and mockups.

Master'S Degree, Information Management & Systems

Education record

Continuing Education - Graduate Coursework, Survey Research

Bachelor'S Degree, Individual Plan Of Study - User Experience Research & Design