Andrew Tan Khai Ching 陈凯勤 (Senior Agile Program Manager, Pmp®) Email & Phone Number

Singapore

• Overall accountable person leading roadmap strategic planning and delivery of program initiatives of digital sales system in a Canadian life insurance company.• Accountable for overall program decision-making, and program-project controls including overseeing budget and resources management and successful delivery realising outcomes and goals.• Lead overall strategies alignment with organisation’s goals, guidance provision, point of communications, critical escalations and resolutions.• Earlier setting the right expectations and direction throughout in realising benefits and outcomes successfully.• Sixty over resources under my portfolio.• Partnering and leading multiple stakeholders from both local and regional in delivering overall results. Partners are such as heads of department, heads of businesses, directors, business and operation representatives, product owners, product managers, marketing team, PMO, transformation office, finance, project managers, delivery managers, agile coaches, scrum masters, business analysts, touchpoints representatives, technical leads and reps, solution architects, site reliability engineers (SREs), information security, technical governances, production supports, internal and external vendors, etc. • Coach teams in fostering close collaboration and coordination, and transformed culture, ways of working, and processes to achieve high speed (agile) with integrity and fulfilled expectations of audits.Achievements: • Successfully realised more than forty initiatives (both business and technical) consisting onboarding high selling insurance products, CRs of user experience, regulatory and technical improvements, and operations.• Launched high-selling insurance products at a wide range of sales channels, products such as High Networth (HNW) products, ILPs, CIs, unit trusts, tranches, etc.

• Strategy alignments to achieve the goals, mission, and objectives of the organization and department.• Established governance processes and success criteria.• Defined, delivered, transitioned, and sustained business benefits.• Monitor and communicate the progress of programs and their components to sponsors and relevant stakeholders.• Established and guided through program and project change management processes. • Manage and monitor program performances. Manage risks and issues that arise at the program and project levels.• Implemented corrective and preventive actions through change management in aligning to goals, KPIs, mission, and objectives.• Forecast resources and chargeability required in delivering and realizing benefits.• Report program performances involving projects and operations.• Motivate and build team performances in achieving targets.• Became a role model for project managers and business analysts.• Coached project managers and business analysts. Coached engineers in achieving results.Achievements: • Received appreciation from Group Chief Executive upon realizing and sustaining benefits for improving customer experience via Observability of HK Online FX.• Expanded Site Reliability Engineering (SRE) observability services to crossed markets (Hong Kong, Singapore, India, China, Taiwan) and crossed domains (Retail banking, and Wealth for Retail and Private Banking).• Improved customer journeys experience through enhancement of observability via ‘Proactive Monitoring’ and ‘Service Level Objectives (SLO) and Error Budgets’, by deep diving into customer experience journeys for access and transactions(payments).• Benefits have been realized, transitioned, and sustained by achieving early detection of issues and have reduced production problems through collaboration with experts of touch point systems associated with end-to-end journeys of customer experience. Delivered 15 projects of observability on customer journeys, running on Cloud

• Demonstrated outstanding knowledge of Digital and Fintech Ecosystems.• Driven multiple Fintech and Digital Transformation projects for various regions, focusing on Mobile apps, Web apps, Micro Services, Integrations, Goal Base Robo advisory for Wealth Management, and User Experiences)• Coached project management and agile processes.• Build trust and team performances.• Prepared, vetted, and secured SOW.• Analyzed and conducted alignments between program and projects.

• Spearhead Group API Services project of Great Eastern Life, Singapore onsite as part of the organization’s Digital Transformation Program, aligned with the corporate processes.• Involved in management of procurement/contract during project’s initiation phase. Participate in tenders, tender briefing, and issuing RFPs.• Participate in tender evaluations, awarding tenders, and contract reviews with legal representatives of parties and management.• Interact with stakeholders and follow up on vendors’ deliverables, projects, and subsidiary plans aimed at rendering superior quality projects.• Evaluate team performance and render productivity enhancement feedback. Organize training sessions for team members based on identified training needs.• Prepare and present various status reports for the senior management and other stakeholders to enable effective decision-making.

Malaysia, Uk

• Involved in end-to-end management of multiple projects in accordance with the PMI standards, Agile Methodologies, CMMI, organization’s QMS, and other best practices.• Focused on implementing Project Management activities encompassing initiating, planning, execution, monitoring & control, and closure.• Interacted with the management, QA team, KL development team, Science team, and Clinical & Development teams from the UK based on project and operational requirements.• Conducted knowledge transfer/sharing (of applications and technical and management knowledge) to development and QA team members.• Assessed & updated risks, impediments, assumptions, issues, conflicts, and changes to stakeholders for implementing effective remedial measures.• Worked on projects for digitization and integration solution of “Crime Scene Investigation” as well as “Digital Autopsy Platform (management systems, middlewares, repositories, and 3D visualization systems)”.• Updated project progress to the senior management and other stakeholders using detailed reports and presentations to enable effective decision-making.

Highlights:• Played a key role in enhancing project reporting.• Bagged High Five Awards and Bravo Awards upon project closures. Accomplished zero defects in a few sprints with the team.Key Profile: • Utilized project management skills using the PMI standards, Agile methodologies, the organization's QMS, and other best practices aimed at qualitative delivery of project phases.• Worked on multiple projects utilizing Java RESTful Web Services processing programming, and automated system & regression testing.• Followed up with process groups in initiating, planning, executing, monitoring & control, and closure.• Conducted closure and delivery of REST API Project, Transaction settlement processing project, and API regression testing projects for Portal API Project, Homesend Settlement Project, Homesend API Integrations Project, Mexico RePower Project, Western Union Joint Program Project, Mobile Money Send Integration Project, and Smarflex Project for Mastercard USA• Managed closure and delivery of School Program Management Module project, Infocomm Competency Management System project including short-term outsourcing engagement project.

• Spearheaded team efforts in the implementation of the Intelligent Learning Management System, State Dashboard, and Federal Dashboard (modules). Conducted R & D on Flex framework and Flex-Java Integration. • Involved in evaluating and resolving issues related to frameworks and components; re-using architecture components

Malaysia, Australia, Singapore, Usa

Software Development Life Cycle (SDLC) consulting activities using Core and Enterprise Java Edition.