An experienced Quality Assurance Analyst with a demonstrated capacity to deliver maximum value in software quality assurance standards to stakeholders through a collaborative team work approach.Most of my experience has been with providers of business management solutions in the outer eastern suburbs of Melbourne – currently at Pentana Solutions and previously at QSR International and prior to that at MYOB for 13 plus years. My past roles have primarily revolved around Application Support, Technical Support, Technical Writing and Training.What I’ve particularly enjoyed is helping my customers and providing maximum value and fulfilment via speedy turnarounds to their requests. In this process, I’ve enjoyed using my strong attention to detail, analytical, technical, team, communication and documentation skills.