Collect and negotiate payments and settlements for charged off Bank of America (third-party) accounts and work with non-bankruptcy American Express cardholders to negotiate settlements/payment plans to avoid bankruptcy.

Managed a team of 15 collectors collecting and negotiating payments on 30+ day American Express Platinum, Gold, Green, Costco, Starwood, etc. first-party accounts.Won Most Total Due Accounts July 2011, Highest Percentage of Kept Promise to Pay Accounts November 2011 and Perfect Attendance every month since start date.Consistently among top 5 performers monthly, averaging close to $1,000,000 collected per month.

Collected and negotiated payments and settlements for past due first-party accounts for the following types of financed recreational vehicles: motorcycles, quads/four-wheelers, jet skis, snow mobiles, etc.Won Top Secured Revolving Performer May 2009, January 2010 and July 2010.Selected as one of 3 Tempe employees to participate in the Discovery site exchange program with the Costa Mesa office to evaluate procedures and share best practices cross office.Consistently among top 2 performers monthly, averaging $200,000 to $300,000 collected per month.