I've joined the team at 3rdmill to kickstart my career in the IT industry, more explicitly in an MSP providing IT support for our long list of clients. I will be assisting with laptop builds (Azure join, Domain join and Hybrid joins) for clients, utilising and making sure all hardware and software on computers are all up to date, installed correctly and working efficiently for the end user. I will also be working on support tickets for client jobs by providing remote assistance via Kaseya and… Show more I've joined the team at 3rdmill to kickstart my career in the IT industry, more explicitly in an MSP providing IT support for our long list of clients. I will be assisting with laptop builds (Azure join, Domain join and Hybrid joins) for clients, utilising and making sure all hardware and software on computers are all up to date, installed correctly and working efficiently for the end user. I will also be working on support tickets for client jobs by providing remote assistance via Kaseya and N-Able in relation to any queries our clients have through our ticketing system at 3rdMill. We utilise ConnectWise for our ticket management and Kaseya and N-Able as our remote management tools to manage client servers. machines and overall technical infrastructure.I have also worked on various mini projects such as deployment of multiple new machines (NUCs, Laptops, etc) as part of hardware upgrades for clients, security upgrades for clients by azure joining their machines and assigning various security roles to individuals to apply the respective security policies and internal projects within 3rdMill (Documentation for onboarding, new user creation, new machine build sheets, user exit procedure and offboarding to streamline internal processes). I've worked on multiple jobs using Windows 10 OS, Windows Server, Microsoft Office/O365, Microsoft Admin Centre, Exclaimer Agent, Kaseya, PowerAutomate, Microsoft Forms, SmartDesk and many more for overall technical support and management Show less