• Overall responsibility for software engineering activities including best practice, strategy, policies, processes and procedures to improve business performance to compete effectively in the market.• Report progress on Key Performance Indicators to Senior Management, including reduction in cloud spend, audit results, defined architecture blueprint, software enhancements, outsourcing arrangements and outcomes of software contract negotiations. • Initiated cost savings of c£230K through negotiating vendor contracts and cloud infrastructure optimisation. Encouraged a working relationship with Procurement to frequently review contracts nearing expiry to proactively evaluate and negotiate. • Created a Configuration Management Database (CMDB) to be the single source of truth, storing key critical information about all applications within the IT estate.• Established a RACI model defining roles and responsibilities for key projects within the IT estate. • Managing an onshore and offshore team of 15.• Overseeing front-end and back-end development projects, and established daily scrum, stand-up and retrospective meetings.• Created dashboards to monitor internal systems for optimal performance and reliability and enabled proactive response to high CPU and memory usage. • Developed and maintain strong relationships with internal and external stakeholders.• Responsible for developing the appropriate organisational structure (including the change to an offshore model), resource plans in support of highest priority projects to achieve business objectives and customer deliverables.• Recommend solutions without compromising quality or service while optimising cost.• Contribute to new business initiatives and projects and communicate the impact on engineering activities.• Driving the reduction of the carbon footprint in IT through understanding where sustainability intersected with the organisations’ profitability to identify and prioritise key initiatives.

• Managing a team of 9 FTE consisting of C++ and C# Developers.• Interfacing with Stakeholders, Hardware Support teams, Technical Support teams and marketing ensuring alignment as to ensure that system requirements are clearly communicated to enable software is delivered on time and within budget. • Managing the full development life cycle, from initial scoping requirements, through to UAT and product being delivered to production support teams.• Engage with all team members in technical discussions, using this to support, mentor and upskill.• Deploying developers based on skill set and time constraints, to specific tasks.• Managing several key projects per month, providing full monthly reporting updates to the executive board, including preparation of reporting packs. Maintaining a hands-on approach to all projects throughout release management and signing off where required.• Managing the migration from Jira to Azure DevOps.

• Liaising with system architects to streamline various internal IT processes.• Facilitating technical discussions to implement best practise software application solutions.• Managing numerous Agile projects and facilitating scrum meetings / daily stand-ups.

• Managing a team of 22 FTE consisting of Java Developers, Oracle Developers and Database Administrators.• Research, plan, design and develop robust solutions, including front and back end solutions to ensure data integrity is not compromised, by using adequate and stringent firewalls, maintain system performance by executing frequent load stress testing and putting adequate logical access controls in place to prevent unauthorised access to any of the systems and data.• Interfacing with CFO, Business Analysts, Developers and Technical Support teams, ensuring everyone is onboard and financial report and system requirements are clearly communicated.• Managing the full development life cycle, from initial scoping requirements, through to UAT and product being delivered to production teams.• Engage with all team members in technical discussions, using this to support, mentor and upskill.• Deploying developers based on skill set and time constraints, to specific tasks.• Managing up to 7 key projects per month, providing full monthly reporting updates, including preparation of reporting packs. Maintaining a hands-on approach to all projects throughout release management and signing off where required.• Launched new innovative initiatives across short and long-term Insurance and Medical cover. • Initiation and implementation of many once off projects to automate processes, reduce error rates, risk and delivery time (substantially) through using Oracle external tables to input information from CSV files into the database.• Re-wrote the company medical aid certification process which reduced payroll errors, generated correct data and eradicated all the problems relating to payroll generation across 1000’s of employees.• Designed and developed an automated bonus reporting system for the sales team resulting in a £1m annual saving.• Created and reviewed technical specifications and extensible code for the development of new projects

• Management responsibility for a team of 13 FTE consisting of Java Developers, Oracle Developers, Oracle Database Administrators and off-site Developers.• Remotely managed the off-site developers based in New Zealand, set up various processes to ensure communication remained optimised within time differences, terminology and cultural diversity.• Developed a robust talent pool to enhance system continuity and to promote staff retention.• Enhanced the current ticketing system for the largest online ticketing company in Africa servicing international markets. This included the roll out of the remote ticketing systems to events in Africa and extending the business operation to include not only event and entertainment ticketing but also flights and travel.• Analysis of business requirements from users for sub-components of the system i.e. feasibility studies versus business requirements.• Created technical specifications for the development of new projects.• Reported on all IT functionality and sales statistics, as well as specific sales reports to enable analysis of sales per revenue stream and event type.• Successfully rolled out mobile application development for smartphones and tablets on Apple and Android platforms. • Utilised Agile methodologies (scrum meetings / daily stand-ups and burn down and burn up charts) to design and deliver high quality software applications within specified time frames and budget.

• Initially employed on a contract basis in 1998, headhunted to return in 2006.• Managing a team of 8 FTE: Oracle Developers and DBA’s, supporting junior developers with their knowledge, mentoring and training.• Developed several back-end reports for MIS purposes, resulting in critical changes within the business, aiding the increase of productivity and profit.• Designed and developed reports which management used to track progress of work orders initiated and completed, providing accurate statistics of achieving SLA and allocating bonuses accordingly.

• Management responsibility for a team of 6 FTE Developers.• Developed a customer foreign currency account system to manage the flow of foreign currency receipts and payments for the investment banking business and companies active in the international market.• Developed several financial reports to enhance accuracy and completeness enabling more analysis.• Analysis of feasibility studies versus business requirements.

• Generated trackable progress across new and private business phone line installations. • Fault logging and end to end tracking of the timeline from the fault being logged through to resolution. • Developed reports.