Andrew Vicendese Email & Phone Number

Weybridge & London, England, United Kingdom

• Leads Client Engagement for both Network Services and Trading Systems across international client-base, being the customer ‘champion’ inside IPC to ensure the customer is satisfied they are receiving industry leading support• Engage with client contacts from Support to C-Level to establish client requirements and needs• Would be responsible for the full sales cycle, from qualifying customer requirements, to working with technical SEs and pricing teams, then presenting the final technical design to the client• Perform solution selling of various different technical network services solutions• Would manage leads, opportunities, engagements & customer contacts in Salesforce.com• Lead customer meetings, during engagements to ensure excellence in delivery, and post-engagement to review completed assignments

• Provided excellent customer service, always owning the customer journey, building, growing and maintaining strong relationships and managing day to day practices to major financial institutions • Strategically collaborate with Account Executives to identify up-sell and cross-sell opportunities by understanding the needs of the customer• Hosting regular service reviews with the client to present reports on KPIs and ensure contractual SLAs are being met

• Incident managed all major outages, in a high pressure environment, while ensuring internal management and customers are up to date with progress• Attended customer meetings to explain fault ticket work flow for major incidents• Built strong internal relationships which helped to ensure I could rely on engineering assistance immediately when required

Melbourne, Australia

• Lead the sales experience from customer query all the way to closing and up-selling• Perform sales across all major electronic segments• SME expert of various technologies