Andrew Waldrop Email and Phone Number

I monitored and reported on potential threats an vulnerabilities for Software and hardware utilized internally and by our clients. Run scans and upload required reports for Annual Business ReviewsAct as Project Manager for COMSEC projects to including opening projects, creating appropriatetasks and milestones, coordinating with engineering teams, participation in Sprint planning, andensuring completion of project, associated milestones and tasksAssisted with answering questions and audits relating to Cyber insurance, SOC, or other security assessments.Research application’s and vendor’s security posture, known incidents, and potential securityconcernsCreate and distribute weekly security update

• Taking IT support request from clients through phone or email for Clients in the Long-term Care and Hospice Industry• Working with Virtual Desktops created using VMware and connected to using Citrix Workspace• Advise users on appropriate actions or tasks• Documenting technical issues, categorizing it, and escalating to tier II or other departments when necessary• Remotely troubleshooting various software, user account, and hardware issues• Staying current with system information, changes, and updates• Interacting with end-users, Vendors, and Client IT departments

I worked as a Student Assistant at Georgia Gwinnett College during the summer of 2017. I assisted with their summer STEM Camp