Andrew Waldschmidt Email & Phone Number

Houston, Tx, Us

Tier 4 Support technician that handles any and all IT tasks and issues that get escalated from the help desk or the NOC.When needed I am deployed onsite to our customer's location to resolve issues/troubleshoot in person.Create new documentation and procedures for the helpdesk to follow.Onboard new clients and create new client specific documentation.Deploy and manage Datto backup solutions.Deploy and manage Docuware and print management software.

Houston, Tx, Us

Ran the desktop support helpdesk for Quintana Minerals Company's Main office in Houston on Behalf of ScoNet.

Houston, Tx, Us

Omaha, Ne, Us

I worked as a Field Technician Intern for Kiewit's Houston offices, where I fulfilled much of the same roles as the full time field technicians. By the end I was performing all of the tasks they were, except for the tasks that required more training than my time there would allow me to receive. During this internship, I coordinated the deployment of RAM upgrades to Engineers' computers, performed in person troubleshooting assistance, filed work orders, and deployed/configured workstations. I also assisted with the deployment of network hardware in a new building, hanging WAPs based off signal map diagrams and assisting in the configuration of the network switches and routers.

CSS is in charge of the operation and maintenance of the computer and projector systems in the majority of classrooms on the UNT Campus. As a technician for CSS I was taught how to work with faculty members with varying levels of technological competency to troubleshoot technical problems on the fly in an efficient and polite manner. I also learned how to work as part of team with my fellow technicians, especially when doing things like replacing projectors. Technicians were encouraged to be self sufficient after training so I gained experience solving problems and implementing solutions as I saw fit.