Andrew Watson Email & Phone Number

Canterbury & West Coast, New Zealand

Christchurch - New Zealand

• As a Field Engineer I travelled around Canterbury and other South Island regions to diagnose faults, service and repair printers on site. I also performed some I.T related diagnostics of SMB, SMTP, FTP and WEBDAV.On a.
• Building and maintaining customer relationships across a range of corporate and SME customers.
• Becoming the go to technician for the justice precinct – given full security clearance and 24/7 access.
• Providing customer training on Ysoft and Papercut as embedded applications
• Exceeding customer expectations and service level agreements, working to 2 hour response times.
• Continuous improvement and upskilling with new technology through self-training.

Christchurch, New Zealand

• Key Responsibilities This was a varied role which included receiving, receipting, dispatching and issuing aircraft parts. On a daily basis. I used “SAP” to input of part numbers, serial numbers and issuing stock to.
• Participating in Kaizen Events for continuous improvement at the engine centre.
• Becoming client liaison for Delta, FedEx, Jetstar and Air New Zealand.
• Gaining authority to remove unserviceable material from service which very few people have access to.
• Achieving ACE certification (Achieving Competitive Excellence) at Pratt and Whitney.

Christchurch, New Zealand

Responsibilities include dealing with customer’s needs, changing customer’s cash into tokens, changing tickets into prizes and also fixing broken machines which required general maintenance and cleaning.

Diploma In Systems Technology Level 5, Infomation And Technology

Material covered in this diploma included: • Windows and Linux operating systems • Operating word processing application • Customer.

Certificate In Information Technology (Client Support) Level 4, Information Technology

This certificate covered comprehensive training in software applications, hardware, networking, help desk and customer service skills.

Education record