Andrew Weeks

Andrew Weeks Email and Phone Number

Director of Operations at Redzone Wireless, LLC @ Redzone Wireless, LLC
rockland, maine, united states
Andrew Weeks's Location
Rockport, Maine, United States, United States
Andrew Weeks's Contact Details

Andrew Weeks work email

Andrew Weeks personal email

n/a
About Andrew Weeks

Andrew brings over 17 years of customer operations leadership experience in diverse areas of the financial services industry including; sales, service, consumer lending and risk management.Prior to joining Redzone Wireless, Andrew held Senior Vice President positions at Bank of America in mid-coast Maine and Phoenix Arizona where he led multiple teams with cross functional duties and a diverse call mix within customer operations. Andrew consistently focused his team on driving performance, identifying and escalating risk, creating an exceptional customer experience and embracing the importance of associate satisfaction.Andrew's teams were consistently recognized for superior performance and productivity within the organization. He believes in the importance of diversity and inclusion, and bringing your whole self to work everyday as a foundation for long term success.Andrew served on the Board of Habitat for Humanity of Waldo County, is an active supporter of the United Way Campaign and was a Senior Sponsor for diversity initiatives including Bank of America supported Employee Networks for Maine & Arizona.Andrew is a native of Portland, and graduate of the University of Southern Maine. He currently resides in Rockport Maine with his wife and two children.

Andrew Weeks's Current Company Details
Redzone Wireless, LLC

Redzone Wireless, Llc

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Director of Operations at Redzone Wireless, LLC
rockland, maine, united states
Website:
redzonewireless.com
Employees:
15
Andrew Weeks Work Experience Details
  • Redzone Wireless, Llc
    Director Of Customer Operations
    Redzone Wireless, Llc Mar 2015 - Present
    Rockland, Maine
    Operations Executive responsible for building Customer Operations initiatives from ground-up for the fastest growing Wireless Internet Service Provider (WISP) in Maine. Responsible for aligning key operational areas, recruitment, education, employee satisfaction, sales initiatives, goal setting, incentive & compensation, sales activation conversions, collection mitigation, identifying MRA’s and establishing High Risk Transactions, KPI executive reporting, field initiatives, retention strategies, and cross departmental synergies to streamline performance variability while mitigating risk, increasing revenue and managing expenses.• Led company growth initiatives statewide, disrupting the competitive Internet Service marketplace.• Championed critical departments through rapid subscriber growth and network expansion
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  • Bank Of America
    Svp, Customer Marketing Operations Site Leader
    Bank Of America 2013 - 2015
    Belfast, Maine
    Responsible to oversee Customer Marketing Operations for as many as 130 marketing specialists and eight managers. Charged to lead teams to achieve over $20mm monthly in sales goals while balancing exceptional customer service driven by VOC surveys.• Helped lead regional growth initiatives in 2014, hired over 100 new associates while maintaining superior results.• Selected to sponsor Future Leaders Program across division of over 2,000 employees in 2014.• Led the 2014 United Way campaign as the Eastern Maine Champion where employees pledged over $61,000.• Senior sponsor for Maine LGBT Pride organizational support group, responsible for building active membership and inspiring Diversity and Inclusion (D&I) Panels that humanized the values of a D&I culture that spread company-wide.
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  • Bank Of America
    Svp, Credit & Underwriting Unit Manager
    Bank Of America 2011 - 2013
    Belfast, Maine
    Responsible to oversee Credit & Underwriting, Existing Customer Credit for as many as 200 lenders and twelve managers. Given expanded responsibilities to oversee Hunt Valley, MD site transition from credit lending to home loans origination.• Executed the startup of the Customer Level Risk Detection Unit and the startup of the Specialty Account Review Unit.• Drove key regulatory initiatives surrounding U.S. Credit Card Reopen business influencing; increased automation, decreased approval rates, optimized disclosures reducing average talk time, improved customer routing and queuing to influence early delinquency levels and performance trends.• Executed the startup of the Customer Level Risk Detection Unit and the startup of the Specialty Account Review Unit in Belfast.• Directly hired over 130 associates for Risk Detection, Existing Credit Business, and Specialty Account Review Unit in 2012.• Chosen to lead key expense and customer experience initiative to drive needed improvements with inappropriate transfers across Unsecured Credit & Underwriting into Existing Credit business in 2013.
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  • Bank Of America
    Svp, Credit & Underwriting Unit Manager
    Bank Of America 2008 - 2011
    Phoenix, Arizona Area
    Responsible to oversee Existing Customer Credit & Retention Division for as many as 150 lenders and eight managers. Led the efforts of the only Bi-lingual Unit within Credit & Underwriting servicing over 100,000 calls annually with superior customer service levels. • Owned the end-to-end logistics of startup operations of Credit Acquisition Call Center Operations on Phoenix campus Q4 2011-Q1 2012.• Appointed to the Deposit & Card products, Diversity & Inclusion Business Council 2010-2011• LGBT Pride - Bank of America Employee Network, Senior Sponsor 2009-2011• Spearheaded divisional project to improve excessive regulatory compliance breaches. Celebrated year over year threefold error reduction for Consumer Risk Assurance testing, and helped create an oversight database to promote consistency and house all regulatory infractions to limit risk and promote consistency.• Successfully led Arizona Existing Customer Credit & Retention Division region through 2008 macro-economic downturn to reposition workforce to strategically mitigate credit risk while balancing profitability for the company through targeted segment and demographic approach.
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  • Bank Of America
    Vp, Global Consumer & Business Banking
    Bank Of America 2006 - 2008
    Phoenix, Arizona Area
    Responsible to oversee Business Lending Unsecured Collections & Recovery Division for as many as 200 associates and ten managers. Led strategic collection effort for entire collections portfolio from early delinquency though pending charge-off 180 days delinquent.• Provided defect analysis to Senior Executives on process improvement needs to decrease fraud losses which resulted in Divisional procedural changes.• Led region through challenging growth period where the portfolio grew from $141mm to over $241mm within six months attributing to a 59% increase in delinquent outstanding balances. Directly hired managers and associates to grow department from 60 people in August 2006 to over 200 people by December 2006. • Black Professionals Group - Bank of America Employee Network, Senior Sponsor 2008-2009• Supervised three specialty business units (Small Business Card, Large Corporate Card and the Government Card Portfolio) to be positioned to address growing portfolio and bring down potential losses. Improved credit losses by 10% through education, empowerment tactics and strategies which led to an increase in month-over-month goal setting.
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  • Bank Of America
    Avp, Team Leader / Frontline Manager
    Bank Of America 2000 - 2008
    Belfast, Maine
    Frontline team leader responsible for driving performance results in multiple lines of business across multiple divisions including; Unsecured Collections & Recovery, Unsecured Credit Lending, and US Credit Card Risk Detection. Led performance for up to 18 associates with consistent goal achievement and associate satisfaction.
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Andrew Weeks Education Details

Frequently Asked Questions about Andrew Weeks

What company does Andrew Weeks work for?

Andrew Weeks works for Redzone Wireless, Llc

What is Andrew Weeks's role at the current company?

Andrew Weeks's current role is Director of Operations at Redzone Wireless, LLC.

What is Andrew Weeks's email address?

Andrew Weeks's email address is aw****@****ess.com

What schools did Andrew Weeks attend?

Andrew Weeks attended University Of Southern Maine.

Who are Andrew Weeks's colleagues?

Andrew Weeks's colleagues are Melissa Carter, Michael Nylen, Angela Mckenna, Chad Blake, Josh Porter, Chad Plourde, Joshua Steeves.

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