Andrew Whalan Email & Phone Number

Melbourne, Vic, Au

Healesville, Victoria, Australia

Cape Schanck

Melbourne, Australia

Skilled operations coordinator providing support across RACV Leisure portfolio with specialist expertise in business processes, team development, safety and compliance, food & beverage strategy and training design & development.

Operational trainer partnering with Leisure division management on the design, development and execution of training strategies both new and accredited. The role required me to be agile, collaborative and focused on delivering outcomes specific to requirement of management at each site. I had to work with all staff in the division from general managers to new starters. I successfully implemented over 20 new training programs and exceeded budgetary training volumes by 300% each year

Prahran

Started as dispense barman with rough disposition and progressed through to sommelier and conferencing & events manager in Australia's premier 3 hat restaurant. My skill-set developed to becoming adept at managing all styles of conferencing including weddings, official engagements, wine dinners and developing teams who would provide exceptional service and standards. I was able to expertly manage dignitaries , international clients and create memorable experiences. I learned the values of service and making the guests outcome the key to what I do.

Melbourne Cbd

Owned and operated a 30 seat, 6 day per week cafe in the heart of Melbourne CBD. Grew turnover to $10K per week in under 2 years, sold over 24 kilograms of coffee per week and competed in a very tough business landscape. Created documented processes for the entire operation and then sold the business for good profit in under 3 years.

Melbourne, Australia

Delivered Certificate IV of Hospitality & Diploma of Hospitality for international students. Managed class sizes up to 40 for students from 13 different nations and developed effective communication skills, strong people management and utilising varied assessment pathways and strategies to deliver strong outcomes.

Peninsula

Managed all aspects of multiple on-site catering venues including: student cafe seating 200, licensed venue seating 200, conferencing & events to 300, budgetary control, team of 15 and liaising with both student unions and university staff.

Advanced Diploma, Hospitality Administration/Management

Cert Iv In Training And Assessment, Education