Support and innovate cyber security product sets to execute the strategic roadmap for our managed security proposition.

I ensure that Talk Talk Business offers business voice products that the market wants, which are better than the competition, drive growth, and retain customers in line with delivering financial and strategic goals.This role adds value to the business by knowing how to create and manage products in a highly successful way, bringing expertise on our industry, our markets, on the technologies and how they are evolving.The key responsibilities in this role are:1. To own and… Show more I ensure that Talk Talk Business offers business voice products that the market wants, which are better than the competition, drive growth, and retain customers in line with delivering financial and strategic goals.This role adds value to the business by knowing how to create and manage products in a highly successful way, bringing expertise on our industry, our markets, on the technologies and how they are evolving.The key responsibilities in this role are:1. To own and lead the development and execution and delivery of the voice and security product lines across all business sales channels from product innovation through to in-life management to product retirement.2. To ensure the business voice product lines strategy and innovation roadmaps define and maximizes achievement of the business plan3. To identify market opportunities and to define innovative and disruptive services to capture shares of these markets4. To manage the business voice product lines in life to ensure they deliver the financial performance expected.5. To work with stakeholders, internal and external, to ensure the product lines are delivered efficiently, to the highest performance and quality levels and at best value.6. Ensure product lines are introduced into the business are supported cost-effectively and at the volumes needed – in so doing ensure stakeholder engagement across the business7. Communicate and evangelise the vision, the strategy and the roadmap – taking on all feedback and stakeholder input Show less

As Product Marketing Manager for our entire product set I was responsible for enabling our sales teams to achieve their unit sales targets against key products. I turned products into winning propositions and work with marketing to deliver successful product launches. For key strategic areas I needed to understand our competition and deliver this insight back to the product and sales teams. I also used this market information to guide our product marketing strategy with messages that… Show more As Product Marketing Manager for our entire product set I was responsible for enabling our sales teams to achieve their unit sales targets against key products. I turned products into winning propositions and work with marketing to deliver successful product launches. For key strategic areas I needed to understand our competition and deliver this insight back to the product and sales teams. I also used this market information to guide our product marketing strategy with messages that chime with our customers. As part of the product team I worked closely with marketing to develop the marketing plan to drive sales of key products. I tracked the success of these plans with data that can feed back into product development.I worked closely with product managers to ensure propositions were communicated to sales and to our customers through marketing planning, thought Leadership, market Intelligence and new product introduction. Show less

Reporting to the Head of Product Management, the Product Manager is responsible for helping define and deliver GCI’s product strategy and commercial success.The Product Manager is responsible for driving performance and development across a varied portfolio of hosted/cloud products, working closely with all departments across the business, including marketing, finance, customer services and technical teams. As GCIs subject matter expert in the products we build and sell, the… Show more Reporting to the Head of Product Management, the Product Manager is responsible for helping define and deliver GCI’s product strategy and commercial success.The Product Manager is responsible for driving performance and development across a varied portfolio of hosted/cloud products, working closely with all departments across the business, including marketing, finance, customer services and technical teams. As GCIs subject matter expert in the products we build and sell, the Product Manager represents the products internally and externally; being able to articulate how the product roadmap aligns to and helps deliver the overall company strategy.Key Roles & Responsibilities / Role Content:• Work through the product roadmap, researching and creating detailed requirements. This will shape product development and assist building go-to-market strategies• Create formal product requirement documentation, working across all departments to ensure change and benefit is managed and communicated for all stakeholders• Develop and own the business case for all new product development • Be an active product owner throughout the development cycle, providing expert guidance during development, QA and post launch• Understand the market and competitors to deliver class leading products that achieve commercial targets• Understand customer behaviour to deliver great experiences and maximise lifetime ARPU• Support the overall revenue and customer satisfaction targets• Ensure documentation standards are compliant with all active ISO standards.• Ensure products are launched in accordance with business governance sign off. Show less

• Produce and implement a product line plan for Zen’s Leased Lines / shared hosting portfolio including; market and competitor analysis, product roadmap, pricing & launch strategies, financial projections and recommendations and actions for improvement.• Investigate and provide input into the Ethernet & Managed Services / shared hosting strategy, steering the direction of the requirements for new products and services, product enhancements and service improvements. • Identify new… Show more • Produce and implement a product line plan for Zen’s Leased Lines / shared hosting portfolio including; market and competitor analysis, product roadmap, pricing & launch strategies, financial projections and recommendations and actions for improvement.• Investigate and provide input into the Ethernet & Managed Services / shared hosting strategy, steering the direction of the requirements for new products and services, product enhancements and service improvements. • Identify new business opportunities for the portfolio and develop business proposals for address these opportunities.• Identify opportunities to generate increased sales volume, through up-sell and cross-sell activities to existing customers, and the acquisition of new customers. • Drive timely and effective product enhancements and developments from both an internal and external customer perspective. • Monitor product performance on a monthly basis and work proactively with internal stakeholders to maximise the success of products in terms of unit sales, margin contribution, operational performance, customer satisfaction and retention.• Undertake detailed competitor analysis and develop understanding of competitor market share and product set. Use this information to support business development strategies which seek to draw out key benefits of Zen versus the competition within each segment• Working with the Marketing team develop plans to build Zen’s profile in each segment, effectively communicate with existing customers, maximise sales opportunities and support customer retention. • Developing close working relationships with internal stakeholders and third party vendors. Work closely with sales teams (direct and indirect) to gather market intelligence.• Provide market and commercial input to the company's annual business planning• Keep abreast of latest product, technology and service developments within the industry Show less

From October 2011—portfolio management in the UK for the Siemens installed base and VoIP solutions (HiPath 3000, HiPath 4000, HiPath DX), trading solution (Xpert), alarm response solution (OSCaR), platforms and devices, c. £40m intake annuallyFrom May 2007-October 2011—portfolio management in the UK for the Siemens small-medium VoIP solutions: HiPath 3000, HiPath OpenOffice MX/LX, c. £12m intake annuallyKey accountabilities:• Define business development plan to support product /… Show more From October 2011—portfolio management in the UK for the Siemens installed base and VoIP solutions (HiPath 3000, HiPath 4000, HiPath DX), trading solution (Xpert), alarm response solution (OSCaR), platforms and devices, c. £40m intake annuallyFrom May 2007-October 2011—portfolio management in the UK for the Siemens small-medium VoIP solutions: HiPath 3000, HiPath OpenOffice MX/LX, c. £12m intake annuallyKey accountabilities:• Define business development plan to support product / solution launch process covering marketing, presales, sales (both direct / indirect) and services aspects; communicate to both internal and external influencers Understand market and customer environments ensuring delivery of a competitive portfolio via both direct and indirect channels • Close liaison with HQ product teams to ensure new global product releases are launched in the UK on time and to budget• Complete lifecycle management of portfolio: 6-9 months launch plans supported by key personnel across the business, including software development budgets, field trial scope, pricing, demonstration facilities, technical and sales training requirements, release documentation.• Define and update product templates, quotation tools, installation procedures to ensure professional and error free configuration, quotation and deployment; leverage best practices and drive standardization• Support the communications teams and outsourcing partners in new product launches, sales incentives and promotions, including presentations to stakeholders, partners and customers. Ensure full support to customer opportunities that solutions/products are valid and deployable Show less

Marketing manager for all channels: b2b, b2c, partnerships and on-line: account handling, direct mail, direct sales support, advertising, new business development, customer database development and management; e-marketing. Content manager and site editor for online telephony accessories retail site WithandWithoutWires.com, corporate website and company intranet

(following merger with Refuge Assurance plc). Managed design and production of corporate and internal printed communications, including bi-monthly staff magazine with 5,000 circulation. Management of corporate identity and FSA-regulated standard marketing letters, including all compliance issues

1995-1997 Quality administrator—development, introduction and control of software quality procedures and standards. 1992-1995: PC network support technician—Novell network supervisor and PC support helpdesk. 1990-1992: systems analyst—monthly premium payment system. 1987-1990: computer programmer— COBOL, monthly premium payment system. 1986-1987: computer operator—COBOL, Bull mainframe