A highly motivated and strategic Customer Service Manager, with an inherent passion for steering teams to provide superior levels of service. Sets clear direction and priorities, whilst creating a stimulating and challenging environment for individuals. Provides optimum productivity, consistently meeting deadlines and overcoming obstacles. Organised in approach, managing multiple projects, identifying opportunities and owning relationships with clients and contractors. An asset to any… Show more A highly motivated and strategic Customer Service Manager, with an inherent passion for steering teams to provide superior levels of service. Sets clear direction and priorities, whilst creating a stimulating and challenging environment for individuals. Provides optimum productivity, consistently meeting deadlines and overcoming obstacles. Organised in approach, managing multiple projects, identifying opportunities and owning relationships with clients and contractors. An asset to any organisation, providing value and making a marked improvement to company growth.Key Responsibilities:• Managing and leading sales support team providing all support functions for the division including dealing with customer queries, quotations, sales order processing, quote follow up, logistics, systems support and maintenance and data quality ensuring best practices and achieving KPI’s. • Undertaking customer visits to support Sales Managers and Customers• Reviewing practices and creating atmosphere of continuous improvement and personnel motivation.• Working with other divisions for key customers and internal systems.• Maximising the usage of Ecommerce tools.• Member of country leadership team• Maximising the Transactional CLI score and handling detractors within the defined deadline.• Ensuring that all team members perform to their best of their ability and within targets/quality standards.• Ensuring that relevant tools and systems are setup optimally to run processes efficiently and according to customer requirements.• NER point of contact on compliance issues.• UK contact for internal and external audits.• Cooperating with other teams and functions, such as Sales, Logistics etc. to ensure customer queries are handled in a timely manner.• Escalation point for team on resolution of customer queries. Show less

Responsible for Internal Sales department all Quotations, standard pricing levels and special project pricing, legal and commercial terms and all logistic operationsI have initiated and managed change in the organization and processes, driving efficiencies and improved UK GGP from 58.6% to 62.4% and increased surcharges and reduced bad debt provisionAdditional responsibilities I have taken on are a complete pricing re alignment with sub assembly component pricing as well moving to… Show more Responsible for Internal Sales department all Quotations, standard pricing levels and special project pricing, legal and commercial terms and all logistic operationsI have initiated and managed change in the organization and processes, driving efficiencies and improved UK GGP from 58.6% to 62.4% and increased surcharges and reduced bad debt provisionAdditional responsibilities I have taken on are a complete pricing re alignment with sub assembly component pricing as well moving to discount pricing from net. Also taken responsibility for e-commerce working across countries and introduction of new SAP system into UK Show less

Responsible for the project management of larger orders for the EMEA region including 2nd largest order received by the company worth $31,000,00.00 duties include creation of project specific shipping and invoicing, approving L/C conditions and solving of on site difficulties liaising with on site personnel and resolving any issues outside the terms of contract. Ensuring smooth flow of materials and paperwork to site and liaising with manufacturing to ensure that correct quantities and items… Show more Responsible for the project management of larger orders for the EMEA region including 2nd largest order received by the company worth $31,000,00.00 duties include creation of project specific shipping and invoicing, approving L/C conditions and solving of on site difficulties liaising with on site personnel and resolving any issues outside the terms of contract. Ensuring smooth flow of materials and paperwork to site and liaising with manufacturing to ensure that correct quantities and items are produced on time against customers changing requirements. Contact with customers on delivery requirements and technical / pricing issues. Producing weekly performance reports for the board.Production of estimates for the EMEA region taking information from architects drawings BOQ’S and specifications. Contacting customers to resolve conflicting information to ensure correct items are quoted Show less

I was responsible for management of all order processing and invoicing for the EMEA region and line management of 2 staff.Responsibility of Goods In inspection, repairs and shipping.I created the company’s operation procedures manual and re-wrote the QA procedures to allow for successful ISO 9002 accreditation.Liaison with US HQ for QA and production issues.Was seconded to marketing role where I produced marketing material including adverts, case studies and a Bi-monthly… Show more I was responsible for management of all order processing and invoicing for the EMEA region and line management of 2 staff.Responsibility of Goods In inspection, repairs and shipping.I created the company’s operation procedures manual and re-wrote the QA procedures to allow for successful ISO 9002 accreditation.Liaison with US HQ for QA and production issues.Was seconded to marketing role where I produced marketing material including adverts, case studies and a Bi-monthly newsletter which was sent out to all customers. Show less