Andrew Wray Email and Phone Number

Lead Onboarding Specialist (2019-2021)Onboarded clients of all shapes and sizes onto the product, acting as a consultant both on technical and legal practices in the industryCreated project plans to implement several parts of the products across multiple teams at the clientCreated personal relationships with executive leadership teams of multi-million dollar clients.Ran client product investigations to help guide future app developmentConsulted with our product team to help design feature updates based on that client feedbackLead the Onboarding Team through in-services, mentorship, and the creation of training materialsSupport Specialist (2018-2019)Answer phone calls and emails from clients to address issues in using the product. Reported technical issues to the development team for correctionMaintained internal documentation on feature requestsMaintain accurate records in the CRMDeveloped personal relationships with the clients so much that they’d ask for me by name

Onboarding carriers to our platform - sending and receiving files, using creativity to solve unique and changing problems, and setting up integrationsParticipate in customer and carrier calls, taking notes and setting follow-up tasks and action itemsProvide weekly updates on onboarding progressMaintain accurate records in the CRMWork cross-functionally with Marketing, Sales, and Engineering to streamline processes and improve our productComplete strategic projects as assigned

• Verify that all clients are using products correctly by analyzing service license agreements, enterprise license agreements, and third-party hosting agreements before drafting reports for the auditing team• Support legal matters effecting the company, including performing legal status research and certifying clients’ legal paper work is accurate and binding • Improved the preexisting process for investigating third party license violations, making the process less dependent on customer contact and discovering missed opportunities to increase revenue

• Oversaw planning and research for all technical, financial, and legal aspects of business and agricultural proposals regarding the use of renewable energy sources• Compiled reports for investment banks and secured funding to begin construction on five hydrous ammonia production plants throughout the country to reduce costs for small agricultural businesses• Developed four different business proposals and secured federal funding for GSI grain dryers, with responsibility for promoting GSI SaaS solutions in the agricultural industry

• Earned agricultural businesses $4M worth of federal funding for renewable energy projects by drafting 50-125 page proposals introducing projects and justifying their benefits• Managed company relationships with USDA employees and political officials, and oversaw client relationships from intake to follow-up after the grant had been awarded• Developed Excel spreadsheets to calculate grant viability and Word document templates using mail-merge fields from Access database

• Ellis Certified Lifeguard, CPR, AED and Code Adam certified, 8 hours of training a month with a strong customer service emphasis• Life Guard Supervisor, given advanced medical training and real life crisis management and application, managed between 6-30 employees at a time, ran inventory of supplies, operated/maintained water pumps, direct customer service representative

• Vetted potential members using Lexus Nexus to ensure voting histories, public statements, and other political and professional association aligned with the organization’s message• Built a network of supporters by aggregating online activist information and sending daily emails updating supporters on key-trending blog issues, both in favor of and against the organization’s goals