● Delivered engaging and effective training to diverse groups, ensuring clear understanding andpromoting active participation.● Coordinated and managed program logistics, arranged venues, materials, speakers, andtransportation for program activities.● Monitored program progress, tracked participants' attendance, engagement and reported findingsto program managers.● Adapted program content delivery, modified training materials and methodologies based onparticipant needs and local context.● Provided ongoing support to participants, addressed concerns, and offered guidance throughoutthe program cycle.● Built rapport, established relationships and networks.● Collaborated with stakeholders such as community leaders, local organizations, and governmentofficials to ensure program success.● Identified, recruited participants and engaged with individuals who would benefit from theprogram and encourage participation.● Fostered a positive and inclusive learning environment, encouraged active participation andcollaboration.● Developed sustainable partnerships with local organizations to ensure the continuation ofprogram benefits beyond the facilitator's involvement.● Collected and analyzed gathered information on program participation, reach, and impact throughsurveys, interviews, and observations.● Presented recommendations to program managers and stakeholders.

● Leading expeditions, providing information about destination’s wildlife, culture and adventuresfor guests’ safety and satisfaction.● Booking accommodations, transportation, and activities, managing permits and documentation.● Promoting the TCS services online and offline, building relationships with travel agents and otherpartners in the industry, converting leads into bookings.● Handling inquiries and bookings, addressing guest concerns for a smooth travel experience.● Overseeing operations at safari camps, managing staff, ensuring the camp runs smoothly andproviding excellent customer service.● Defining the company's vision, mission, and long-term goals.● Developing strategic plans to ensure delivery.● Designing and managing the company's tour offerings, ensuring they meet and exceed marketdemands.● Securing partnerships with lodges, transportation providers, and other stakeholders, buildingrelationships with travel agents and distributors.● Overseeing marketing and sales efforts, setting budgets and goals and managing marketingcampaigns.● Efficiently managing the company's finances, budgeting, and financial reporting,● Building and leading a team of employees, setting performance expectations, providing guidanceand suppor

● Assisted customers with car rental inquiries, reservations, and bookings.● Promptly answered questions about vehicle availability, rates, and rental conditions withprofessionalism.● Processed rental agreements and payments.● Provided instructions on vehicle operation and safety features.● Addressed customer concerns and complaints promptly and professionally.● Inspected vehicles for cleanliness, damage, and functionality.● Maintained accurate records of vehicle condition and maintenance history.● Cleaned and prepared vehicles for rental.● Reported any mechanical issues or damage to the maintenance personnel.● Ordered and stocked necessary supplies for vehicles.● Promoted Jomian Tours' services to potential customers.● Participated in travel industry events and trade shows.● Developed and implemented marketing campaigns.● Upsold additional services such as insurance, GPS rentals, or airport transfers.● Negotiated rates and contracts with vendors.● Maintained accurate records of rentals, payments, and financial transactions.● Reconciled financial statements and reports.● Ensured compliance with local regulations and laws related to car rentals.● Oversaw a team of employees, managed daily operations of the rental office.

I joined the Tourism directorate. My main task was to promote Kilifi County as the premier and vibrant cultural and tourism destination.● Led the development of captivating online and offline marketing campaigns, content scheduling& publishing showcasing Kilif’s cultural beauty and diversity.● Organized, promoted cultural and historical tours within the county.● Secured sponsorships, partnerships, and resources to promote positive publicity.● Managed operations, collaborated with events influencers on logistics & budgets.● Designed brochures, maps, and website content highlighting comprehensive information abouttourist attractions sites and cultural experiences.● Distributed visitors-support information at tourist information centers & expos.● Organized, promoted Kilifi County as a cultural destination in conferences and workshops.● Collaborated, identified and documented endangered cultural sites in partnership with othergovernment and non-governmental entities.● Provided, managed administrative support to other departments within the sector.