Andrew Zalewski work email
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Andrew Zalewski personal email
At Panorama Outsourcing, we help businesses scale by providing access to skilled offshore talent from the Philippines. Our mission is twofold: to empower growing companies with cost-effective, high-quality solutions, and to offer Filipino freelancers fair compensation and the flexibility to thrive.We specialize in simplifying the hiring process, curating a diverse pool of professionals across various fields, from administrative support to digital marketing and customer service. By leveraging our extensive network of vetted talent, we match businesses with the right experts to meet their unique needs.If you're looking to expand your team with reliable offshore talent or are a freelancer seeking meaningful opportunities, let's connect.Visit: www.panoramaoutsourcing.com
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FounderPanorama Outsourcing Apr 2023 - PresentPanorama Outsourcing specializes in connecting growing businesses with highly skilled freelancers from the Philippines. Our approach utilizes a trusted network of referral-only employees. This ensures that each client's specific needs are met with trust, reliability, and care. -
Vendor Manager, Client ExperienceWealthsimple Jul 2021 - Sep 2024Toronto, Ontario, CaIn this role, I was working within the CX org at Wealthsimple to deliver the first team of Customer Experience Associates with a BPO partner offshore in Cape Town, South Africa as well as a nearshore team in Winnipeg, Canada. This role had required a heavy emphasis of vendor management with the addition of performance management as an experienced client experience leader. Within the role, I was managing 3 domestic employees responsible for a team of 100+ across 2 vendors in Cape Town and Winnipeg. -
Senior Manager, Customer CareLeague Inc. Jul 2020 - Jul 2021Toronto, Ontario, CaIn this position, I was overseeing 60+ teammates working in service delivery and operations for League customer care across our teams in Canada, the Philippines, and India. My focus was to reduce cost to serve while increasing customer satisfaction. A healthy combination of people management, improving operational efficiencies, and leveraging technology partners allowed our team to successfully scale. -
Vendor ManagerLeague Inc. Sep 2018 - Jul 2020Toronto, Ontario, CaIn this role, I was responsible for sourcing, validating & managing the sale cycle with outsourcing agencies across the Philippines & India. I experienced the full sales cycle -- reviewed MSAs, negotiated prices & expectations, and launched after a detailed implementation process. I spent a year in Manila, Philippines, building out this project. The team in Manila has now scaled from 0 to 50 employees, across 6 departments. Shortly after my return to Toronto, I added 11 employees in India across 2 departments. With this venture, I successfully transitioned processes from Customer Support (70%), Claims Analysis (99%) & Operations Departments (99%) while reducing staffing costs by 60%-70%.
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Team Lead, Business OperationsLeague Inc. Aug 2017 - Sep 2018Toronto, Ontario, CaAs a Team Lead, I was responsible for monthly scheduling, daily work assignments, weekly training sessions, 1:1 meetings, training document creation. I had 5 direct reports, 4 of which were promoted internally. I was involved in hiring; responsible for reviewing applications, conducting interviews, and extending offers to new candidates.
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Customer Success AgentLeague Inc. Dec 2016 - Aug 2017Toronto, Ontario, Ca
Andrew Zalewski Skills
Andrew Zalewski Education Details
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Queen'S UniversityManagement And Operations -
Queen'S UniversityKinesiology
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Regiopolis Notre-DameHigh School
Frequently Asked Questions about Andrew Zalewski
What company does Andrew Zalewski work for?
Andrew Zalewski works for Panorama Outsourcing
What is Andrew Zalewski's role at the current company?
Andrew Zalewski's current role is Founder, Panorama Outsourcing.
What is Andrew Zalewski's email address?
Andrew Zalewski's email address is az****@****ple.com
What schools did Andrew Zalewski attend?
Andrew Zalewski attended Queen's University, Queen's University, Regiopolis Notre-Dame.
What are some of Andrew Zalewski's interests?
Andrew Zalewski has interest in Children, Economic Empowerment, Education, Science And Technology, Health.
What skills is Andrew Zalewski known for?
Andrew Zalewski has skills like Teamwork, Leadership, Customer Service, Microsoft Excel, Public Speaking, Team Leadership, Time Management, Marketing, Facebook, Microsoft Office, Human Resources, Social Media.
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