Andrew Lau Email & Phone Number

Montreal, Quebec, Canada

• Directed a holistic cross-team effort to analyze promotions, leveraging statistical models to identify target groups and assess effectiveness.• Optimized retention strategies through multi-brand and multi-product analyses, tailoring product combinations to enhance customer survivability and brand health, leading to decreased churn and and increased cost savings.• Utilized SAS to identify customer behaviour patterns through analysis of customer interactions and profiles. Discovered predictive indicators of customer actions, and implemented proactive measures to reduce churn.• Implemented multivariate analysis to identify key campaign variables and collaborated with cross-departmental teams to design A/B testing for effectiveness measurement.• Developed and delivered Key Financial Indicators (KFIs) to stakeholders to drive long term planning and budgeting needs. • Conducted ad hoc analyses to identify business problems and developed data-driven solutions in collaboration with the Business Intelligence unit to ensure data accuracy and integrity.

Montreal, Quebec, Canada

• Developed and employed predictive models using ML and NLP algorithms to understand customer interactions. NLP insights revealed workflow streamlining opportunities and cost saving capabilities. • Built and maintained ETL data pipelines in SAS to evaluate turnaround times. Deep dive analyses elucidated improvement opportunities by examining workflow processes.• Collaborated with stakeholders to identify data needs and requirements. Built and documented data pipelines for creation of KPIs in an Agile environment to support business planning and strategy. • Communicated insights to stakeholders through data visualizations and dashboards using Power BI and Excel.• Performed deep dives analyses to identify patterns and presented data-driven insights and recommendations to support strategic executive decision making across multiple departments on a bi-weekly and monthly basis.• Supported cross-departmental teams on the integration of new products as well as the revamping of existing products into the business.

Greater Toronto Area, Canada

• Developed and maintained customer relationships by delivering consulting and customer services, including offering insights to improve client workflow efficiencies and procedures.• Evaluated instrument metrics by analyzing uniformity and standard deviations.• Developed team management and organizational skills. Performed inventory management of and provided support for Canada-wide clients.• Wrote technical reports, highlighting the issues encountered and the solutions performed. Practiced good workflow documentation.• Developed problem-solving and analytical thinking skills. Capable of performing instrument maintenance, repairs, and installations, and provided remote as well as on-site troubleshooting.• Highly adaptable to different learning environments. Hands-on and flexible with the ability to learn new concepts in fast-paced conditions.• Collaborated with sales and production teams. Provided instrument feedback to production and recommended upgrades and new products to clients.

Ontario, Canada

• Computed the stability and efficiency of novel biosensors against commercially available targets fitting binding tests to a Langmuir model and using linear regression.• Acting lab manager. Oversaw purchases of chemicals and consumables, lab safety and organization, inventory, and task scheduling.• Dedicated instrument manager for Surface Plasmon Resonance (SPR). Responsible for the running of SPR experiments and maintenance.• Built upon existing techniques for the development of novel biosensor technology. Developed analytical skills for the assessment of surface chemistries.

• Lab instructor and lead TA. Supervised over 60 students and 3 junior TAs. Delivered pre-lab talks concerning safety and the necessary lab skills, to minimize safety risks and to mentor new lab techniques.• Tutorial TA. Developed and delivered lessons, supervised tests, and constructed and graded assignments.

Master Of Science - Ms, Chemistry

Bachelor Of Science - Bs, Chemistry