AV Launch Fund: $25M early-stage VC fund for deep-tech & space tech companies in the US. The Future Council (Community | Advisory): community, consulting, and advising from our expert network.

Strategy, Product, & Growth for Startups.Seed >> Series A >> Series B

Constellation of innovation hubs across the US to develop and mature the Space Economy. Sectors: Manufacturing & Logistics, Material Science, BioTech / Health Tech, Food & AgTech, & Energy(World-class CEO in place & global ambitions)

Market research, business strategy and product strategy

• Defined and implemented company's near-term and long-term product strategy for supporting F50 & F100-ranked enterprises• Defined and implemented robust and scalable systems for operational processes• Defined strategy for evolving their platform into a cohesive holistic experience, leveraging bleeding-edge AI technologies to elevate the experiential standard of the conversational AI software as a whole• Advised on conversational design best practices and strategies for BAs and conversational designers in executing our current F50 & F100 enterprise pilots

Fidelity Charitable is the largest charitable grantmaking organization in the US. I worked withinenterprise technologies on both Donor-facing software (external customers) and Rep-facing software (employees).• Evolved the design system, implementing a process for the design team to contribute new components, enhancing system consistency and usability.• Developed a high-impact product enabling donors to grant Fidelity Charitable access to their existing accounts, boosting service integration and user convenience.• Streamlined a process for representatives to efficiently delete and reject grants for special accounts, catering to various stages of dynamic funding states.• Designed a platform for representatives to manage and action on failed and carried trades, optimizing the process from a 6-8 step workflow to a 3-4 step workflow, increasing efficiency and relevance of tasks. This minimized unnecessary notifications and departmental forwarding, allowing representatives to focus on essential tasks.

Blue Origin, founded by Jeff Bezos, is a leading private aerospace company focused on affordable space travel. They design, manufacture, and test suborbital and orbital rockets, along with LEO space habitats like Orbital Reef. I worked within Enterprise Technologies on both employee-facing and customer-facing solutions.• Led the scope, strategy, and design of all non-mission critical digital experiences to support Orbital Reef's on-orbit and on-earth use cases (CX, Logistics, and Payloads)• Developed user-centric applications for Inventory Tracking and Asset Management, enhancing both on-orbit and on-ground operations• Created software concepts for industry-leading guest experiences and payload monitoring, revolutionizing current industry practices• Scoped, defined, and designed a software concept to support an industry-leading on-ground and on-orbit guest experience for customers, VIPs, and astronauts• Scoped, defined, and supported the development of a user-centric application for Inventory Tracking and Asset Management used on-orbit and on-ground• Scoped, defined, and designed a software concept for payload monitoring and control, introducing innovative practices to the industry

• Led the definition, design, and implementation of universal design patterns and a cohesive system of reusable components company-wide through close collaboration with designers and developers.• Served as the UX lead for MRO initiatives, prioritizing user needs and human-centric perspectives aligned with business goals.• Owned the definition and proper implementation of optimal user experiences in a company-wide, safety-critical initiative.• Acted as a dependable resource, sharing insights and aiding problem-solving for the UX team and other teams across the organization.• Established authentic relationships with colleagues across various roles and responsibilities at multiple Blue Origin locations.• Pioneered the design and implementation of a universal design system and reusable-component library used company-wide.• Directed design efforts for the MRO initiative, ensuring alignment with user needs and business objectives.• Defined, designed, refined, and implemented a library of reusable components for both the UX and development teams.

Lowe's, one of the largest home improvement retailers in the US, showcases a substantial presence and revenue, nearly $100 billion. As a member of Lowe's corporate supply chain team, I contributed to modernizing and optimizing processes and procedures for their emergency response logistics.• Initiated and conducted problem-scoping and baseline research to optimize communication, coordination, and awareness among stores within the supply chain during emergency responses.• Led problem scoping and baseline research to enhance supply chain efficiency, focusing on improving communication and coordination between stores during emergency situations.

I was a part of their technical department, "Excalibur", which plays a pivotal role in maintaining and innovating the ship's technical systems, ensuring efficiency, safety, and innovative experiences at sea. Additionally, they prioritize exceptional employee experiences, both in their day-to-day work and while enjoying the pleasures of travel.• Created and implemented a streamlined communication and operational process between design, product, and engineering teams through the newly developed Design System, fostering seamless collaboration and accelerating product development and deployment for employee apps.• Championed user experience optimizations across the company's employee-facing applications, driving continuous improvements to enhance usability and overall satisfaction.• Spearheaded the establishment of efficient processes to drive cross-departmental collaboration, spreading awareness, and reducing design and development re-work, resulting in rapid delivery of world-class digital products.• Collaborated closely with design leads, product owners, and engineers to craft a unified end-to-end digital experience for 77,000+ Royal Caribbean employees worldwide, ensuring consistency across all digital touchpoints, including mobile apps (iOS & Android) and responsive web apps.• Introduced and implemented a cross-departmental collaboration strategy to facilitate agile visual QA processes for employee apps, fostering alignment, accountability, and effective execution of necessary changes and refinements.

TSC is an innovative division of Sitel, recognized for its exceptional customer service solutions, powered by ai chatbots and automation technologies, creating seamless and efficient interactions that elevate customer experiences.• Led the ground-up development of "Mitch," the Michelin chatbot, in close collaboration withMichelin's corporate stakeholders.• Spearheaded the entire conversational design process, starting from conception andextending through implementation.• Utilized Rulai, a proprietary chatbot software, to meticulously create conversational flows andindependently handle all conversation copy and logic.•  Demonstrated creativity and expertise by crafting a distinctive chatbot persona and designinga concise "best practices" one-pager for Dow Jones.• Applied in-depth knowledge of chatbot interaction design and effectively utilized Rulai'sproprietary software to optimize user engagement and elevate overall user experience.• Explore "Mitch" on Michelinman.com and the Michelin USA Facebook page through ourengaging introductory video: http://bit.ly/MichelinChatbot

ROM Technologies is a pioneering med-tech startup dedicated to transforming post-knee surgery recovery through innovative software and physical devices. They empower patients and clinicians with cutting-edge solutions for faster healing and improved outcomes.• Spearheaded the design of a clinician portal and patient app, pivotal in managing patients'treatment and progress, leading to the successful securing of millions in funding.• Assembled and managed a team of talented developers to implement a dynamic sales webapp and the company's website, driving enhanced customer engagement.• Provided oversight for the design of a clinician portal and patient app, playing a critical role instreamlining treatment management and progress tracking.• Successfully recruited and managed a team of developers to execute the development of adynamic sales web app and the company's website, fostering seamless online interactions.