Andy Addleman Email & Phone Number

Pittsburgh, Pennsylvania, Us

- Currently acting as the sole Solution Architect supporting two development crews that specialize in Real Time Account Origination services which are the back end for PNC.com and branch Salesforce applications- Serve as primary development team point of contact for 8 different product areas- Create and design RESTful API swaggers as a part of Definition-Driven Development- Lead the solution design process with Business Analysts, Product Owners, Architects, and Developers- Lead backlog refinement and planning for both Scrum teams and generally act as a Product Owner

Pittsburgh, Pennsylvania, Us

- Managed two Agile development teams and three application support functions for two years which led to a promotion to a manager job grade- Oversaw application programming and analysis projects which included development, installation, and maintenance- Analyzed applications to ensure that all the systems that were developed met feature requirements and added business value- Monitored and ensured adherence and compliance to enterprise quality standards on an ongoing basis

Pittsburgh, Pennsylvania, Us

- Voluntarily took on additional duties including those performed by a Business Systems Analyst, a Product Owner, and a Scrum Master, for a 10-person development crew- With minimal formal project management assistance, I led the redesign, development, and deployment of Real Time Account Origination APIs for digital account origination which was integral to a company-wide, national expansion initiative- Partnered with four business groups and numerous technical resources across three channels and ten systems to provide solution consultations, risk mitigation strategies, effort estimates, and process improvement suggestions- Acted as an ambassador for the software product and as the primary point of contact for inquiries related to the product- Collaborated with ten development teams as well as senior architects and executive business ownership to ensure that the product met strategic goals- Continuously built relationships to create a more productive working environment

Pittsburgh, Pennsylvania, Us

- Quickly gained a fundamental understanding of end-to-end customer experience and product dependencies- Gathered technical requirements and created necessary artifacts for the creation of APIs- Created swagger API documentation and Gherkin-format user stories and acceptance criteria

Promoted to role where I met regularly with business and technical staff to prioritize work and communicate user needs- Analyzed requirements, created workflow charts and diagrams, studied system capabilities, and wrote specifications- Examined current internal operations and proposed process improvements- Identified problems and proactively designed solutions with the development team

- Led the process to define business requirements for and analyze various departmental projects- Gathered new application requirements using systems, business, and documentation analysis; use cases; surveys; and business owner interviews and consultations- Consulted all business and technical stakeholders to determine project goals and requirements- Gathered test data and prepared user acceptance criteria

Pittsburgh, Pa, Us

- Promoted to role where I worked in a team environment to develop the following requirements: business, functional system, implementation, and quality assurance- Managed and owned three projects simultaneously and ensured that all system specifications were in place to facilitate completion of the work within the required time and scope

Pittsburgh, Pa, Us

- Promoted to role where I used Agile software development practices to assist in sprint planning, review of customer requirements, and creation of user stories- Analyzed business/user reports to develop processes and procedures for quality and efficacy- Acted as liaison between internal business groups and the software development team to interpret service requests, prioritize outstanding requests, and report the details of completed requests

Pittsburgh, Pa, Us

- Promoted to role where I engaged in problem solving on demanding accounts by corresponding with patients, insurance providers, and other internal departments and facilities- Consistently performed above the standard productivity and quality levels

Pittsburgh, Pa, Us

- Communicated with insurance companies to ensure prompt and correct payment processing- Reviewed and corrected payments, denials, and adjustment transactions necessary to close accounts