Andrew Alfaro Email & Phone Number

Prosper, Tx, Us

Prosper, Tx, Us

Irving, Texas, United States

• Provide Tier 3 technical support, managing complex server, application,and database issues, leveraging Linux and Zabbix for system monitoringand executing advanced DB scripts to ensure data integrity and resolveescalated technical problems.• Manage server monitoring and maintenance using Linux and Zabbix,ensuring optimal system performance and security. (Focus on ServerAdministration)• Executed DB scripts to resolve frontend and backend issues, ensuringdata integrity and optimal performance.• Provide technical support to clients, troubleshooting and resolvingserver, application, and database issues.• Support onboarding processes, optimizing the deployment andconfiguration of new systems.

Dallas, Texas, United States

As a Level 1 Support Analyst, I’m responsible for providing technical support and assistance to end-users.My primary role of a Level 1 Support Analyst is to respond to user inquiries and resolve technical issues related to hardware, software, network systems, and other technology-related problems.Overall, as a Level 1 Support Analyst I’m playing a crucial role in maintaining and supporting an organization's IT infrastructure by providing timely and effective technical assistance to end-users, thereby ensuring smooth and efficient operations.I am consistently seeking opportunities to expand my scope of responsibilities within my current role, and one of the most significant responsibilities I have taken on thus far is overseeing and resolving all hardware incidents within the US sector of the company.

Mckinney, Texas, United States

My Responsibilities as a Lead Device Deployment Technician were the following:- Coordinated with HR and IT to manage onboarding for new staff, ensuring smooth integration into the organization's tech ecosystem.- Proficiently configured, deployed, and maintained desktops, laptops, mobile devices, and peripherals in strict adherence to company standards and specifications, guaranteeing optimal functionality and user experience.- Collaborated seamlessly with cross-functional IT support teams to identify, troubleshoot, and promptly resolve both hardware and software issues encountered during device deployment, minimizing disruptions and maximizing operational continuity.- Actively contributed insights and recommendations to drive ongoing enhancements and optimizations of device deployment processes and procedures, thereby fostering continuous improvement and operational excellence.

Texas, United States

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.