Manage multiple installation and service projects simultaneously from conception to completion while ensuring they are delivered on time and within budget. Establish and own project planning, lead daily standups and manage company Kanban Boards. Coordinate installation and service crews, subcontractors and suppliers to ensure smooth project execution. Lead site visits to monitor progress, address issues and ensure compliance with safety standards and project specifications.

I manage efficiency for Retail Risk assessment teamsI identify gaps in current processes (techniques, inconsistencies in execution) and create solutions to fill those gaps by supporting the retail risk office with office hours to provide risk topics and feedback, developing and providing training, templates, filling knowledge gaps, execution details, creating resources and creating space to house resources.Collaborating with Learning & Development and Chief of Staff groups to ensure Associate Readiness- Instructional designers to create content and resources- Comms, leadership buy-in, platform access

Collaborate cross-functionally to support the success of café operations. Develop team of five Café Ambassadors through hands-on coaching and mentorship to support individual development and overall team performance. Provide on-site leadership, motivation, and direction for the team. Expand customer base and branch profitability by integrating products and services with customers’ needs. Actively participates in the community to market and promote products and services.

Led branch team of seven employees by educating and providing solutions for a diverse clientele in the widely changing banking industry. Guided team and customers through a digital journey of new technology for banking conveniences. Practiced confidentially in all matters, prioritizing a positive customer experience, and collaborative working environment.

Gained invaluable experience being fast tracked through all field roles in preparation for a complex corporate role before the oil market crashed. Operated fracking pumps, sand king, and chemical float for a slick water fracking team. Repaired and maintained equipment on business locations for maximum revenue and safety. Maintained inventory and ordered vital liquids such as oils, fracking chemicals, and coolants to ensure stock never depleted for 24-hour fracking team.

Led branch team of 11 employees including a Sales Manager, Associate Manager, Preferred Relationship Manager, and Business Relationship Manager. Established and led daily one-on-one meetings with all employees to review goals and role-play client interactions to ensure branch commitments were exceeded. Developed and delivered weekly sales meetings with the entire team to motivate and educate toward a clear branch action plan.

Led branch team of six employees and operations including account openings and reviews, loan applications and closings, retirement planning, teller, and vault duties. Leveraged Profit and Loss Reports to develop action plans to set daily and monthly goals as a standard for each personal banker to reach and proactively surpass. Partnered with customers individually to understand and assess their financial situations to provide sound advice to a positive future.