In my role overseeing Billing & Payment operations at North America's second-largest privately owned logistics company, I proficiently managed end-to-end procurement processes, reducing discrepancies by and enhancing financial transparency. Implementing strategic credit and collections processes led to reduction in Days Sales Outstanding (DSO), optimizing cash flow. Successful initiatives resulted in a 73% reduction in outstanding Accounts Receivable (AR) and a 41% decrease in unbilled loads, showcasing effective leadership. I also played a key role in fostering cross-functional team relationships, implementing workforce efficiency enhancements, and generating reporting dashboards for KPI tracking. Additionally, I successfully negotiated terms with key customers, ensuring positive relationships and minimizing delays in brokerage revenue. My commitment to professional growth is evident through mentoring and nurturing team members, offering valuable feedback, and acknowledging their contributions.

As a manager overseeing a team of approximately 70 coordinators, I focused on motivating and developing associates through innovative recognition techniques to meet individual and team performance expectations. Using ADP, E-Time, and proprietary software, I handled diverse reports and executed queries related to salaries, bonuses, hours worked, and adherence. By designing intricate Excel spreadsheets, I earned attention and successfully advocated for the adoption of multiple practices, resulting in a remarkable 35% increase in staff productivity. I facilitated both onsite and remote team meetings, coaching sessions, and performance reviews, demonstrating versatility. Additionally, I took ownership of system issues, troubleshooting, morale, and career enrichment programs alongside daily operations. Handling escalated calls from irate customers, I provided top-notch customer service and diverse solutions. Moreover, I actively wrote and administered formal performance appraisals, performance coaching, and progressive discipline while championing innovation and change within the team.

I successfully automated manual data entry tasks with Excel macros, reducing monthly reporting time by 30% and minimizing financial data errors. I possess strong Excel skills for data manipulation, analysis, and creating financial models, along with basic SQL writing capabilities. Additionally, I analyzed financial data and statements to provide valuable insights and recommendations for decision-making. I also assisted the project manager in implementing BOTs for quick projects, streamlining daily reporting processes.

Coordinates various financial aid programs and processes within primary responsibility in a specialized area according to established policies, procedures, federal and state guidelines; assists students in applying for financial aid; and coordinates operations and activities within the Financial Aid Office.