● Oversee internal and external IT operations ● Oversee the design and architecture of networks and systems ● Responsible for departmental risk management plan ● Manage department resource allocation ● Provide IT Project Management ● Provide guidance on privacy and security oversight and controls ● Assist in the creation and management of technology procurement processes ● Management of technology vendor relations

● Develop the architecture and implementation of company networks and systems ● Oversee the operation of company networks and systems ● Develop and maintain security requirements, policies and procedures ● Responsible for ensuring optimal operation of business critical processes (EDI, regulatory reporting) ● Lead development of software projects ● Act as technical escalation point for internal and external clients ● Liaise with business units, clients, contractors and… Show more ● Develop the architecture and implementation of company networks and systems ● Oversee the operation of company networks and systems ● Develop and maintain security requirements, policies and procedures ● Responsible for ensuring optimal operation of business critical processes (EDI, regulatory reporting) ● Lead development of software projects ● Act as technical escalation point for internal and external clients ● Liaise with business units, clients, contractors and vendors ● Develop annual hardware and software budgetary requirements ● Develop requirements, standards, specifications and functional tests for new and existing systems and integrations Show less

● Administration of network devices (switches, firewall, wireless, etc.). ● Network Security ● Installation, management and administration of servers and applications (linux and windows) ● Installation, management and support of desktops and peripherals ● Provide technical support to staff in day to day operations ● Management of IP Telephony system ● Installation and maintenance of software packages and updates ● Testing and verification of software deployments … Show more ● Administration of network devices (switches, firewall, wireless, etc.). ● Network Security ● Installation, management and administration of servers and applications (linux and windows) ● Installation, management and support of desktops and peripherals ● Provide technical support to staff in day to day operations ● Management of IP Telephony system ● Installation and maintenance of software packages and updates ● Testing and verification of software deployments ● Management of software licenses ● Company website management ● Company Social Media presence management ● Liaison with Vendors and provide procurement recommendations ● Liaison with business partners on technical issues ● Broker Connectivity support ● Broker EDI support ● Back office software administration Show less

Technical consultant and contractor to small and medium businesses in industries including manufacturing, technology, automotive, hospitality, energy, printing and medical services.System and network design and implementation.System and network administration and support onsite and remotely.Web and desktop software development, integration and customization of existing platforms as well as custom development. Management of web presence (website and social… Show more Technical consultant and contractor to small and medium businesses in industries including manufacturing, technology, automotive, hospitality, energy, printing and medical services.System and network design and implementation.System and network administration and support onsite and remotely.Web and desktop software development, integration and customization of existing platforms as well as custom development. Management of web presence (website and social networks).Disaster Recovery planning and implementation.Security Auditing, Incident Response and security guidance for projects.Procurement advice for software and hardware.Documentation development and staff training for new technologies. Show less

Systems and network administration for client web hosting platform.Systems and network administration and support for Ottawa headquarters.Resolved issues escalated from staff members.Lead PCI DSS compliance efforts. Wrote security policies and procedures, implemented security controls.Incident response handling.

Troubleshooting of client software problems for a national cable ISPSupported Microsoft Windows and Mac operating systems via phone and instant messageAssisted in training of new staffAnswered client billing inquiries, provided credits and canceled accounts by phone

Assembled and inspected fiber optic tube assembliesVisual inspection certified