Andrew Thomas Email & Phone Number

Perth Cbd

Part of a Wintel team deploying maintaining, and administering servers for enterprise costumers. I specialise in, VMware visualisation, remote management and Microsoft Exchange. Projects include public folder and calendar migrations.

North Perth

As part of a Managed Service Provider I manage multiple clients and their IT infrastructure. Administration and maintenance of clients IT infrastructure and am responsible for managing projects to design, deploy, migrate technologies including VMware vSphere, Microsoft Server 2003-2012r2, Microsoft Exchange, Microsoft Deployment Technologies, Cisco Switches. Provide support to end users as well as level 3 escalation support when required by my team. Providing leadership and mentoring for team members and colleagues. I have enjoyed the opportunities to excel while at Connect 360.

Supporting staff and students with hardware and software laptop and desktop issues. Administration of the Phone system (VOIP). Developing operations area procedures to be more effective and efficient. Training staff and students on effective computer uses, including MS Office, data backup, general computing. Refining the deployment network and re-imaging process leveraging MDT, WDS, Office 2010-13 automated setup, and think and thin images.

Perth Area, Australia

IT consulting for small to medium business'. System design, deployment, and maintenance including networks, servers, desktops, laptops, and mobile devices.End user training for Microsoft Office, Microsoft Windows, Accounting software’s, and general computing. Custom solutions for the mobile office.Instruction on workstation setup for prevention of eyestrain, repetitive strain injuries, and back pain. Provided onsite training.Manage business accounting, marketing and advertising, appointment scheduling, customer relations.

Provided technical support to admin staff, teaching staff, professors in the faculties of Law and Medicine as well as hospital staff at the Alfred Hospital. Setup and maintained computer labs for student use on campus and at the Alfred Hospital. Setup and maintained IT equipment in medical laboratories.

Managed Office duties including invoicing, chasing debtors, maintaining office IT equipment, logistics, payrole.

Parkville, Melbourne, Victoria

Responsibilities & TasksProvide effective and efficient solutions to staff in office, logistical and Lab environments. • Provide over-the-phone and desk-side assistance/help to users.• Utilise remote control/monitoring software for both PC trouble shooting and user assistance.• Upgrade and installed PC hardware (MB, VC, NIC, RAM, HDD, CDROM/CDR, SC, SCSI controllers, etc).• Upgrade and installation of software.• Build and deploy new PCs.• Rebuild PCs.• Troubleshoot MS Office, MS Outlook, PC hardware and Software.• Creation and management of PC images (Norton Ghost).• Management of Server/Network backups (NT & IBM AS400).• Patch data points.• Assist in maintenance of Shiva RAS.• Utilise Helpdesk support call-logging software.• Manage Helpdesk.Extra Responsibilities • Fire House Warden for Main Administration Building.• Network/Server Backup Administrator.• Management of Loan Equipment (PCs, Peripherals).

Richmond, Melbourne, Victoria

My main role here was to assist end users with technical hardware and sortware issues. This included problems with desktops, laptops, and desk phones. I supported both Apple and Windows systems.

Thornbury, Melbourne, Victoria

I was the sole computer technician work full time at the school. I was responsible to the day-to-day maintenence of the network and desktops, deployment of new desktops, SOE creation, development and deployment. Creation and maintenance of the Novell network user accounts including user rights. The two computer labs consisted of 30 desktops in each and a data projector for class presentations.Here I learnt to build Physical LANs using Fast Ethernet. I learnt to terminate Fast Ethernet cables into wall jacks and also create patching cables.I reported to the IT Manager daily.

Information Technology

Education record