Andrew Augusto Email & Phone Number

Barnstable, MA, US

Burlington, Massachusetts, US

- Greet and assist visitors with a professional, friendly, and caring temperament- Provide primary phone coverage by answering incoming telephone calls in aprofessional manner and directing callers accordingly- Administratively support clients and prospective clients by anticipating their needs,resolving their problems, and following through to provide.

Springfield, Massachusetts, US

• Work collaboratively to maintain and enhance effective relationships with distribution partners, sales, and key account teams
• Drive continuous improvement through use of Lean methodologies by influencing best practices, improved workflows, and technologies that improve service experience and efficiency
• Act as liaison with internal business partners to provide advanced support to the administration of MassMutual’s Onboarding, Offboarding, Relationship Maintenance, Credentialing, Book of Business, Address Changes.
• Own and drive escalations for our two distribution groups (Life & DI and Annuity/Hybrid) to ensure they are resolved quickly by the appropriate resource while
• Identify and prioritize NIGO business throughout the onboarding process and resolve expeditiously.
• Proactively work with customers to guide them through our unique distribution model and workflows to allow business production to move along efficiently

Boston, MA, US

- Provide excellent member service by caring about members' well-being and checking in on their progress- Perform program and camp registrations as well as membership sign-ups using electronic registration system- Work with community members to keep them engaged in the various programs offered by the YMCA

Florence, MA, US

- Balanced daily cash deposits and vault inventory with zero error rate- Fulfilled diverse duties to provide customer service, operate money counters, balance, and replenish ATMs, maintain accounts, and open new accounts- Consistently meet expectations of teamwork, punctuality, and exceptional attention to detail- Offered every customer exceptional service.