Andrew Barnfield Email & Phone Number

Manchester, England, Gb

Manchester, England, United Kingdom

Specializing in providing excellent technical assistance and solutions to ensure continued operation for users. Troubleshooting a variety of hardware and software issues, complying with SLA whilst maintaining a consistently high user satisfaction score.Whilst in the role I:• Collaborated with security team to implement new protocols that increased network security, resulting in zero reported breaches over a one-year period• Successfully managed deployment of new software applications across the organization, ensuring a smooth transition with minimal disruption to users• Took over the asset management system during a turbulent time within the business. Developed a new imaging process, imaged all assets that had been neglected (~100 assets) and provisioned kit for 3 new business acquisitions (~60 employees) whilst still maintaining my other responsibilities• Helped improve IT management processes & practices documentation in preparation for an upcoming external audit of the IT dept. As a result, our IT department passed the audit, and the new practices are still being used

Manchester, England, United Kingdom

Led a team to consistently exceed revenue targets, making the Manchester branch the most profitable in the group● Introduced better monitoring to improve the bars inventory performance, turning a £40k deficit into a £20k surplus in a short period of time● Managed budgets, processed end of week financials and provided P&L reports to senior management● Delivered an annual saving of £70k by introducing a new ordering system● Handled customer complaints in a manner that left customers satisfied and that rebuilt trust in the venue● Conducted recruitment drives, interviewing and inducting 30 new bartenders to cover the Christmas period● Worked with senior management to set annual performance targets – went on to consistently exceed these● Delivered one-to-one and group training to new employees – ensuring thehighest levels of customer service were always maintained by creating a culture of continuous improvement● Mentored colleagues through the brands internal management graduation programme● Handled customer complaints – ensuring lessons were learnt and customers were retained, where possible● Developed a culture of high-performance, working with employees to build their self-esteem and create a competitive but collegiate environment

Cyber Security Traineeship

The Cyber Security Traineeship specialized in preparing me for the Cybersecurity sector through a series of intense courses and practical.

Meng Civil Engineering

A -Levels, Physics, Mathematics And Chemistry