Planned, implemented, and reflected upon all aspects of instruction, social- emotional development and physical development to provide high- quality social opportunities to adults and children with disabilities.• Provide instruction to bridge social gaps for clients dealing with physical and mental disabilities with • Collect, analyze and client data to determine appropriate interventions. • Facilitate professional development workshop on providing effective instruction during in person meetings.• Create goals for Individualized Treatment Plans (ITPs) that are informed by assessment and observational data.• Consult with client psychologist, social worker and/or therapist to optimize ITP implementation.• Engage in frequent, open collaboration and communication with colleagues around treatment planning, instructional observations, and client data. • Implement next steps determined in professional development sessions, one-on-one professional development meetings, and personal self- reflections.

Assess housing barriers of individuals and families experiencing homelessness to determine housing and service needs. Develop a housing procurement, financial, and self-sufficiency case management plan with clients. This includes intake interviews to determine client’s needs, goals, and eligibility.Assess housing barriers of individuals and families experiencing homelessness to determine housing and service needs. Develop a housing procurement, financial, and self-sufficiency case management plan with clients. This includes intake interviews to determine client’s needs, goals, and eligibility. • Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and or maintain housing. • Create and maintain consistent communication channels, both verbal and written between several parties (i.e. tenant(s), landlord, referral source, Collaborating agencies, property maintenance team and service vendors.)• Serve as an ongoing liaison between property managers and participants as well as between participants and surrounding neighbors.• Assist in development of and encourage adherence to a personal budget through pro-active housing and budget counseling sessions; provide budget counseling and education to assist clients in establishing payment plans for bills and past due rent to maintain stable housing.• Identify participant strengths and barriers to stability and assist participants in reducing barriers and linking them to resources and services.

Responsible for providing a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s comprehensive human services needs through communication and available resources.• Maintained a case load of about 30 shelter clients, developing a professional relationship with the shelter clients by engaging and building rapport.• Assess vulnerability of shelter clients who may present with disabling conditions, a history of domestic violence or other trauma and any other additional barriers to stabilization.• Based on assessment of needs, provide immediate intervention and support, especially if the shelter clients have emergency needs.• Refer shelter clients to needed resources, which may include medical, dental, behavioral health, vocational, and/or legal services.• Maintain progress notes, data analysis, and service transactions in Coordinated Access and the Homeless Management Information System (HMIS) in a timely manner. • Provide crisis intervention for shelter clients who are experiencing acute behavioral health symptoms, or who are engaged in conflict with other shelter clients.• Provide trauma informed care after assessing for suicidal and homicidal ideation, intent, and risk when needed, contacting the mobile crisis team or police for support.• Participate in interdisciplinary treatment team meetings to present cases, discuss appropriate interventions, and collaborate with other service providers.

• Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.• Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.• Mentored advocates, case managers, interns and volunteers to create positive, productive atmosphere.• Collaborated with Operations Manager in hiring and training of new advocates, interns and volunteers, sitting interviews and providing feedback on applicant work aptitude and team compatibility.• Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.• Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.

• Maintained knowledge of regulatory requirements, to include accrediting bodies, federal, state and local requirements, as well as Maximus' policies.• Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.• Appointed as main corporate office contact, handling all questions and issues from customers and vendors.• Reviewed project requirements to uncover bugs and vulnerabilities, solving production issues within two weeks.• Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.• Resolved all issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.• Replaced malfunctioning equipment and tools to minimize workflow disruptions and optimize operations.

• Referred families to shelters, legal resources and educational programs.• Ordered medical information to complete SSA files.• Incorporated claimants disability to achieve action plans and strategies.• Interviewed claimants and witnesses to gather factual information.• Maintained a active load of 50 more claimants. • Conducted day-to-day administrative tasks to maintain information files and process paperwork.• Prepared summaries of medical information, work history, and claimant statement to submit to SSA.

• Maintained accurate records and confidentiality of claimant documents and case manager notes.• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.• Developed team communications and information for team meetings.• Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.

• Summarized all key information regarding investigation into detailed report.• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.• Analyzed large amounts of data to find patterns of fraud and anomalies.• Maintained excellent attendance record, consistently arriving to work on time.